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TranceAddict Forums > DJing / Production / Promotion > DJ Booth > My Xone 3D Blew Up
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DJ Simo
Senior tranceaddict



Registered: Jun 2007
Location: LA/Miami
My Xone 3D Blew Up

Fuck, i'm going to die if I can't get this working, ok not really, but here's the deal: when I turn it on all of the levels peak (the lights go up) and then go back down. After that the mixer has no power except for the bpm indicator. All of the led's lights, filter lights are off, etc. Also when I try to route in audio from an external soundcard I get nada....... Prior to this it was leaking audio into the 4th channel from all of the other channels....

I'm thinking it might be the fuse, so i'm going to check that now.....

What do I do now? I tried looking up Allen & Heath suport but it looks like I have to call England? Is there any other way to do this?

Thanks in advance

Old Post Sep-25-2008 18:00  United States
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cmay119
Supreme tranceaddict



Registered: Jan 2006
Location: Minnesota, USA
Re: My Xone 3D Blew Up

quote:
Originally posted by DJ Simo
Fuck, i'm going to die if I can't get this working, ok not really, but here's the deal: when I turn it on all of the levels peak (the lights go up) and then go back down. After that the mixer has no power except for the bpm indicator. All of the led's lights, filter lights are off, etc. Also when I try to route in audio from an external soundcard I get nada....... Prior to this it was leaking audio into the 4th channel from all of the other channels....

I'm thinking it might be the fuse, so i'm going to check that now.....

What do I do now? I tried looking up Allen & Heath suport but it looks like I have to call England? Is there any other way to do this?

Thanks in advance


email them?


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Old Post Sep-25-2008 18:18  United States
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keithos27
Perfecto For Clubs



Registered: Nov 2003
Location: Atlanta

there are also xone forums where you can post your question as well...

Old Post Sep-25-2008 19:38  Greece
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DJ Simo
Senior tranceaddict



Registered: Jun 2007
Location: LA/Miami

quote:
Originally posted by keithos27
there are also xone forums where you can post your question as well...


Thx, but it looks like the Xone forums are dead. I emailed Allen & Heath.....

Weird, because it looks like my soundcard works, it's just the midi portion and the filters and the cue functions that don't work. Weird...

Old Post Sep-25-2008 22:40  United States
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Cro_Addict
Shit 'N Piss



Registered: Oct 2006
Location: Detroit (formerly Toronto (formerly Winsdor))

all your xone are belong to us!

Old Post Sep-25-2008 23:37  Cuba
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Neo Hacker
Passionate



Registered: Dec 2004
Location: Montréal

Why don't you call in England ?

Old Post Sep-25-2008 23:43  Canada
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DJ Simo
Senior tranceaddict



Registered: Jun 2007
Location: LA/Miami

quote:
Originally posted by Neo Hacker
Why don't you call in England ?


I guess I will, but it's kind of a hassle since i'm in the USA. I need to go buy a calling card...... I'll see what they say in their email and then go from there.

Old Post Sep-25-2008 23:44  United States
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keithos27
Perfecto For Clubs



Registered: Nov 2003
Location: Atlanta

yeah have them call you...

Old Post Sep-26-2008 00:14  Greece
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Rememberence_
James Packer



Registered: Oct 2002
Location: HXTA #6

xwnd


___________________
"I played 12.30 til close at 3am at the club (Antro), following on from an Australian dj,
which seemed unusual in deepest Texas." - Judge Jules

Old Post Sep-26-2008 16:38  Australia
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Ryan0751
Supreme tranceaddict



Registered: May 2005
Location: Boston, MA

A&H has FABULOUS support.

Here's a US number, try there:

http://www.allen-heath.co.uk/US/technicalsupport.asp

Old Post Sep-26-2008 17:47  United States
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jupiterone
housin' guide



Registered: Dec 2004
Location: los angeles

i've had shit support from A&H for the past week. i've called every day, get sent straight to the voice-mail, left messages and my phone number and they never call back

Old Post Sep-27-2008 00:02  Poland
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Rememberence_
James Packer



Registered: Oct 2002
Location: HXTA #6

quote:
Originally posted by jupiterone
i've had shit support from A&H for the past week. i've called every day, get sent straight to the voice-mail, left messages and my phone number and they never call back


Sounds very familiar, I'm sad to say. Great products but shithouse customer service, in the US at least.


___________________
"I played 12.30 til close at 3am at the club (Antro), following on from an Australian dj,
which seemed unusual in deepest Texas." - Judge Jules

Old Post Sep-30-2008 19:28  Australia
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TranceAddict Forums > DJing / Production / Promotion > DJ Booth > My Xone 3D Blew Up
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