Help me fix my scanner!

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Emil
Minister of Information

Registered: Apr 2002
Location: L.A. TA#2

Help me fix my scanner!

Hi everybody,

First off my computer is a Sony Vaio, windows 2000, and the scanner is a HP Scanjet 5100C.

The problem, whenever I go to use the scanner, my computer slows down and nothing works. I have to do the CTRL-ALT-Delete button from hell to "end the task." After I do that a red circle with a slash appears through the scanner on my toolbar.

How did I install it you ask? I hooked up the cables, turned on the computer. During the start it up, the computer said "new hardware found." The computer started up, then I ran the scanners cd install disk . Everything went fine.

I had the scanner hooked up to my old IBM Aptiva last year, and everything worked fine.

Help!!!!!!

Emil

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quote:
Originally posted by whiskers
pulp is gross, it feels like i'm swallowing someone's load

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Jul-24-2002 19:14 United States

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Cafster
Supreme tranceaddict

Registered: Apr 2001
Location: Boston, MA

the software might now work with win2k. see if you can find other drivers online

Jul-24-2002 20:00 United States

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Coup
Retired

Registered: May 2001
Location: England, UK

hehehe my scanner is quality, since i un-plugged it to use the usb port for my mp3 player, since plugging it back in, all the language, help files and software language has jumped to spanish! lol! ill fix it when i can be arsed to plough thro it, good job i no someone who is fluent in spanish

Jul-24-2002 21:27 England

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Mr.Mystery
Static Guru

Registered: Dec 2001
Location: Vantaa

Give it a good kick.

That usually helps to everything.

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Jul-24-2002 22:51 Finland

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Emil
Minister of Information

Registered: Apr 2002
Location: L.A. TA#2

quote:
Originally posted by Cafster
the software might now work with win2k. see if you can find other drivers online

Cafster,

Where would I like for the drivers?

Thanks,
Emil

___________________

quote:
Originally posted by whiskers
pulp is gross, it feels like i'm swallowing someone's load

Click here to see Myspace

Jul-24-2002 23:08 United States

Emil
Minister of Information

Registered: Apr 2002
Location: L.A. TA#2

quote:
Originally posted by Mr.Mystery
Give it a good kick.

That usually helps to everything.

LoL,
Been there, done that. I don't think it can survive any more beatings.

Emil

___________________

quote:
Originally posted by whiskers
pulp is gross, it feels like i'm swallowing someone's load

Click here to see Myspace

Jul-24-2002 23:09 United States

QuickStep
Coming back to the music

Registered: Apr 2001
Location: Philly

Try here

I noticed that Swamper has added a cool new forum for tech questions and computer stuff. Maybe we should of used it...

oh well, it sounds like a driver issue. Try the new driver and if you are still getting the same problem. Then uninstall the the software and drivers for it completely and do a complete reinstall with the new driver.

Good Luck

Payce

*oh yeah, I'm listening to Fox do the Weds Shoutcast......and DAMN!!!*

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Jul-24-2002 23:23 Vietnam

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Emil
Minister of Information

Registered: Apr 2002
Location: L.A. TA#2

Payce,

Thanks for that link. But, I am still confused as ever, and the scanner is about to go through the window!
This is driving me nuts.

Ok, so I download the driver, then I unzip it. Fine, I look at my c drive, its there as a folder called sj269w2k. I open the folder, there are these: copyfiles.mst-deletefiles.exe-displaytext.exe-Epstw2k.sys-Message.txt-setup.exe-sloc.dll-vssver.scc

So, I click on setup.exe and it says 'The SETUP.EXE file is linked to missing export Kernel32.dll:VerSetConditionMask. Then I click OK, it says "C:\sj269w2k\setup.exe, A device attached to the system is not functioning."
I've downloaded the driver twice, and it says the same thing.

Ugh, I swear this is so aggravating.

What do I do now?????? Help!!!!!

Emil

___________________

quote:
Originally posted by whiskers
pulp is gross, it feels like i'm swallowing someone's load

Click here to see Myspace

Jul-25-2002 01:35 United States

DJ CLUSTER
www.djcluster.com

Registered: Aug 2001
Location: Half way between here and there

I have a Plustek scnanner, its been busted for a while and when I scanned in images it shows these weird colors and overlap

I guess that's what I get for buying a cheap POS!
Anyhow, I think the time has come where I take it out of my closet and pull out the good'ol sledge hammer and do a number on it!

Cheers,
Zigg's
www.djcluster.com

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Jul-25-2002 01:49 Canada

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phyrest0rm
Supreme tranceaddict

Registered: Mar 2002
Location: North Carolina

quote:
Originally posted by Mr.Mystery
Give it a good kick.

That usually helps to everything.

If a kick doesn't work, I hear some guy fixed his HD by putting it in his microwave, might work with a scanner.

Jul-25-2002 01:59

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QuickStep
Coming back to the music

Registered: Apr 2001
Location: Philly

Uninstall EVERYTHING that has to do with your scanner.

Then reinstall the software, but this time since you have the new drivers on your HDD, you can now make the installation program search for a better driver. It should this time find the new 2k driver.

2k has a tendency to make you install things correct the first time and the first time only. So just uninstall and reinstall, but make the installation program search for a better driver now.

Good Luck

PAyce

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"The mind is like a parachute, it works better if it's open."

Jul-25-2002 03:01 Vietnam

DJ Chrono
HTML is not allowed.

Registered: Jan 2002
Location: toronto

quote:
Originally posted by DJ CLUSTER
I have a Plustek scnanner, its been busted for a while and when I scanned in images it shows these weird colors and overlap

I guess that's what I get for buying a cheap POS!

I've got a Plustek aswell.. I got mine maybe 4 years ago (for alot of money), and supposedly Plustek was one of the best scanner companies around.

Now you can get a better one for 1/4 the cost. grr