Originally posted by spc
Well, I figure I shouldn't really talk about the process of getting my ps3 fixed in the gta4 thread, so I will discuss it in here.
Some of the experiences I've read online about Sony's Customer Support were different than what I have experienced (so far). I'm not sure if these people were rude, young, and/or actually had a terrible person assisting them, but it was simple and easy for me. I don't think anyone on TA has written about their PS3 repair experieces, so I'll update you guys on how the process goes from a competent TA user (or at least I consider myself somewhat competent lol)
I called up Sony yesterday in regards to fixing my ps3. I was only on hold for 5 minutes and the two people I dealt with (customer service & billing) were quick and competent. If my 60GB ps3 is unable to be repaired they'll be sending me another refurbed 60gb ps3. I believe the guy said I should have a ps3 sent back within 10-17 business days from when they receive my ps3. I also told him that my GTA4 disc was still in the console and he took note of that and said it will be returned along with my fixed/refurbed system. Repairing cost comes out to $153 and change after taxes if your system is not covered under warranty. I should receive the box to ship Sony the ps3 on Monday or Tuesday.
I have a COS Request # that I can use to check on the status of my ps3 either online or thru the phone. I'll post future updates & experiences later on in this thread.
c0r version: got my "fixed" ps3 back. verdict: fuck you sony, helen keller could make a better system.
Forgot to give an update 2 weeks ago. What I'm about to say has nothing really positive to it. In fact, I would not mind if someone dropped a bomb on Sony corporate headquarters right now.
My PS3 came back 2 weeks ago. I assume they fixed my ps3 and did not give me a refurb since it is the same serial number on the back. I haven't tried playing any games on it since I have been playing GTA4 on 360; Mainly watching bluray movies and streaming media to my ps3 with no problem.
Then MGS4 came out so I obviously had to pick it up and try it out. I install the necessary files on my hd for mgs4 then proceed to choose a difficulty level. The screen then changes to some random imaginary TV channels that you can change by pressing any button. (I am assuming this is the introduction to MGS4 or I just have a batshit crazy bluray disc) Within the first 20 seconds of this retarded imaginary TV bullshit, the video and audio freeze. I am still able to alternate between these retarded channels, but nothing is really going on. It's so fucking weird. There's no way out of this dumb imaginary TV crap. If I could just skip to the next scene I'd be thrilled. I've tried searching online to see if anyone has had similar problems but I have not encountered anyone else with a similar problem. I havent even been able to play the god damn fucking game. This is fucking ridiculous.
Anyway, I'm about to call up Sony and verbally rape them Mr. Hands style over the phone. I pay over $150 to fix my ps3 and the cocksucking piece of shit system can't even manage to play the most hyped game for ps3. Fuck you eat a dick Sony, you lost a true PS fan. thank the lord I got an xbox 360 last month.
Originally posted by spc
c0r version: got my "fixed" ps3 back. verdict: fuck you sony, helen keller could make a better system.
Forgot to give an update 2 weeks ago. What I'm about to say has nothing really positive to it. In fact, I would not mind if someone dropped a bomb on Sony corporate headquarters right now.
My PS3 came back 2 weeks ago. I assume they fixed my ps3 and did not give me a refurb since it is the same serial number on the back. I haven't tried playing any games on it since I have been playing GTA4 on 360; Mainly watching bluray movies and streaming media to my ps3 with no problem.
Then MGS4 came out so I obviously had to pick it up and try it out. I install the necessary files on my hd for mgs4 then proceed to choose a difficulty level. The screen then changes to some random imaginary TV channels that you can change by pressing any button. (I am assuming this is the introduction to MGS4 or I just have a batshit crazy bluray disc) Within the first 20 seconds of this retarded imaginary TV bullshit, the video and audio freeze. I am still able to alternate between these retarded channels, but nothing is really going on. It's so fucking weird. There's no way out of this dumb imaginary TV crap. If I could just skip to the next scene I'd be thrilled. I've tried searching online to see if anyone has had similar problems but I have not encountered anyone else with a similar problem. I havent even been able to play the god damn fucking game. This is fucking ridiculous.
Anyway, I'm about to call up Sony and verbally rape them Mr. Hands style over the phone. I pay over $150 to fix my ps3 and the cocksucking piece of shit system can't even manage to play the most hyped game for ps3. Fuck you eat a dick Sony, you lost a true PS fan. thank the lord I got an xbox 360 last month.
You must have a very large american penis.
Jun-14-2008 12:22
chach
muppets
Registered: Mar 2005
Location: babie
lol what a retard you are hideo owns you. just keep pressing x you fuckstick.
Jun-14-2008 13:25
spc
somebody call the doctor
Registered: Sep 2001
Location: NJ
quote:
Originally posted by chach
lol what a retard you are hideo owns you. just keep pressing x you fuckstick.
yeah, like that thought never came across me, you fucking bellend. i've tried pressing x and other buttons for 15 minutes. i've left it on certain channels, including hideo 1 & 2, and nothing has happened. i've reinstalled the game and the same thing occurs. drown in a vat of AIDS
Lol that's weird I was so stoned when it happened I was confused but I watched some of the channels for a bit kept pressing x and l1 then it came on.
Jun-14-2008 22:30
spc
somebody call the doctor
Registered: Sep 2001
Location: NJ
it's really weird to explain. the audio stops and the video on all channels freezes... but i am still able to switch channels. it freezes at random times too... sometimes it can be 2 seconds into the channels, 15 seconds, or longer. i really have tried everything.
i'm just really fucking fed up with sony. i am not sure yet if it's my ps3 or i have a faulty disc. i already paid over $150 to get the god damn thing fixed.. if it's the ps3 then i can get it fixed again for free. i'm going to try my friends copy of mgs4 tomorrow to see if in fact it is my disc that is messed up.
Originally posted by daydreamer
So i finally got a headset
been playing Unreal Tournament III
i can hear the other people but i don't think they can hear me.
i hear them talking about me, but each time i say 'hello' or give a command no one responds...WTF?
i'm using a bluetooth Jabra headset
HELP!!
Go into your settings and make sure you have it set up right. You should be able to see the meter move when you speak into it.
I could probably explain that better if I were at home and saw the menu options, but I'm sure you can figure it out.
___________________
- Christian Michael
Jun-16-2008 19:36
ChrstnMchl
Senior tranceaddict
Registered: Aug 2003
Location: Atlanta
quote:
Originally posted by spc
it's really weird to explain. the audio stops and the video on all channels freezes... but i am still able to switch channels. it freezes at random times too... sometimes it can be 2 seconds into the channels, 15 seconds, or longer. i really have tried everything.
i'm just really fucking fed up with sony. i am not sure yet if it's my ps3 or i have a faulty disc. i already paid over $150 to get the god damn thing fixed.. if it's the ps3 then i can get it fixed again for free. i'm going to try my friends copy of mgs4 tomorrow to see if in fact it is my disc that is messed up.
Have you tried any other games?
___________________
- Christian Michael
Jun-16-2008 19:37
spc
somebody call the doctor
Registered: Sep 2001
Location: NJ
quote:
Originally posted by ChrstnMchl
Have you tried any other games?
GTAIV and GT5:Prologue work fine... I called Konami Tech Support today (I've been really busy with a lot of things so I had to put it off) and they told me that I could go to the gamestop where I purchased the game. They'll test it out on their ps3 and if the same problem occurs, they'll let me exchange it for another mgs4. Gonna head over there tomorrow after work.
haha, you ps3 owners have to pay to get your systems fixed? man that sucks.
sounds like it's a defective laser maybe? if you're able to switch from channel to channel then i bet it's probably something like that, or could be just a bum video chip....
what did you get fixed originally?
Jun-17-2008 02:37
spc
somebody call the doctor
Registered: Sep 2001
Location: NJ
update: I went to the local gamestop a half hour ago and they let me exchange mgs4 cds without a problem since they don't even have a ps3 there to test out my copy. I reinstalled MGS4 again and tried the new disc... same exact fucking problem. I am sick and fucking tired of this bullshit I have to go through with Sony. I'm going to call them in a few and demand they fix my ps3 (again), and perhaps get it right the 2nd fucking time around.
quote:
Originally posted by BTG
haha, you ps3 owners have to pay to get your systems fixed? man that sucks.
sounds like it's a defective laser maybe? if you're able to switch from channel to channel then i bet it's probably something like that, or could be just a bum video chip....
what did you get fixed originally?
Yea, unfortunately ps3 comes with a 1-year warranty which is shit compared to 360's 3-year warranty. They never stated exactly what they fixed when I received my (supposedly) fixed ps3... I assumed it was either the power supply or the motherboard because my system would not turn on at all (the red light on the ps3 would not even come on when it's powered off).
just keep pressing x you fuckstick.
