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You can always dispute the charge with your credit card company and get ALL of the money back. You get it all because they can’t do partial credits. Even mentioning to the record shop that you will do this will often cause them to ‘make things right’ because the credit card companies almost always side with the consumer so they can maintain your business.
I know this because I used to work at a bank and I have had to do it once with buy.com. Basically all you need to do is document what happened, call up your bank and explain it. They will give you your money back on the spot (2-3 days) while they investigate.
Basically the investigation is nothing more than you filing out a piece of paper they send you and sending in your documentation which somebody then reads to make sure it sounds reasonable. If it does -- end of story -- you have all your money back.
The Bank takes it back from the shop so they don't lose anything.
Don’t abuse this but if you have really been over charged, not got records, etc and the shop won’t make it right take matters in to your own hands and win every time.
I know this sounds too easy but this is how the system works, trust me.
Keith
Last edited by Keith Chambers on Apr-09-2004 at 02:05
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