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open standards and open source
makes technical problems as easy as an open book exam
seriously tho, checkout open source alternatives M - like linux/LDAP/{sendmail|exim|courier}
it's crusty and smells like mothballs, but it makes sense - because they actually tell you how it works, not how you work
takes a bit of getting used to, so give it time - but command line has never been so much fun
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pasocon-otaku
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