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Tell them that their request is not acceptable, and that you are well aware of what program is using these resources. Let them know that you will continue using this program as it is essential to your personal correspondences, which require large amounts of data transfer. If they ask for any more details, refuse their request and say that it is private. Then tell them you don't appreciate being harassed about your internet usage, and that if they contact you in the future with such a request, you'll find a different provider which respects its customers privacy.
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