quote:

Originally posted by discobiscuit no weights? what kind of tt's do you have. the cartridge is the thing that you screw onto the tone arm and the styli is something that you can take out of the cartridge (styli = needle, and you need to replace them every every now and then) you dont have to replace the cartridge unless you want to try a different brand or somehting... or if it breaks.

D12 and Darude?
I see TA raiders on the horizen

quote:

Originally posted by billneedlz We at Shure have a very GOOD customer service and product repair policy. If the product is under warranty, it can be returned/repaired. What most often happens, is that dealers do not want to deal with the return process and blame Shure as being the problem, which is not true. If you contact the Shure Service directly, we will more than happily take care of you, if it is in fact a default of the product, and not user error. Hope this was some what helpful. Respex, _bill needlz Sales, Marketing, & Product Manager - Dj Products Dj & Hip-Hop Artist Relations Shure Incorporated

Please note that this is true for Shure USA, who (as far as I know) do not hand-test each and every cartridge they sell, but is not at all true for Shure's Australian distributor.

Shure's Australian distributor does, which is why they are more specific about returns - they've seen and heard the cartridge work first hand and thus can be a bit more skeptical of 'it doesn't work' type claims, many of which are unfortunately attempts to return a used needle as a new one. I would be very interested to see if Shure Service would in fact replace under warranty a Shure cartridge purchased in Australia, as Bill suggests.

At any rate, we're sorting AJ out with a new cartridge so all is good.

matt @ vinyl warning / store dj

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Each and every Shure cartridge is tested for a number of things, including but not limited to connectivity, stereo crosstalk, output, and much more. They are all built by hand and tested before packaged by hand. ALL are made in the same Shure factory here in North America. Our distributors (DCs), such as Jands in Australia, does not do anything other than order product from our warehouse to then distribute in their territory. They do NOT test every product and re-package it before selling it. That would be impossible and unrealistic. If there is a service issue with any Shure product, I believe they may have their own authorized repair facility to check the produft...I could be mistaken...but if they do not, it is sent back to one of the Shure service office...most likely Shure Asia. Jands is aware of our manfacturing process and knows what would be a realistic product default. Shure product warranties apply to all product, regardless of what country you are in. Often times, the weak link in getting product service is from dealers not extending the great customer service that Vinyl Warning obviously does extend to their customers.
_bill needlz
Shure Incorporated