quote:

Originally posted by Mag1k good negotiating skills While I was on my contract I was screwed... Once it finished all i had to do was call them. I never had a bill less than $100-150, so basically i made sure to point that out Tell them that no way are you paying that much and that you didnt know exactly how much it would cost. Ask them if there is anything they can do, if they tell you they cant do anything ask to talk to their management. Cause usually they really cant do crap at the representative level. Once the higher ups come, talk to them and explain the situation. Ask if there is anyway they can put those minuts under a different plan or something. For me all they usually did was put my minutes under an insane plan that I would have never consider getting but it still ended up being considerably less than the bill. Ive had that happen to me once or twice and it worked out best. Just dont take no for an answer .

I wonder if that would work considering I'm on an automatic monthly payment plan w/my credit card?

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"When I die, I want to be buried under the dancefloor"- Frankie Madgenta

quote:

Originally posted by Mag1k I never had a bill less than $100-150, so basically i made sure to point that out

Jesus man, what do you do, fall asleep while talking on the cellphone?

It's like people have an umbilical cord connected to their phone...

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I'm the trouble starter, fuckin' instigator.
I'm the fear-addicted, danger illustrated.

Here are some tricks to try to get some $ knocked off that bill..have fun bullshiting Rogers:

1. Be persistent but kind, not rude to the CSR
2. Do you pay your bills on time? If so, then point that out to them for negotiating
3. Did you call before you went to Miami to get info on your roaming and LD rates? If you did, then 99% of the time the CSR will note that on your file so it's kind of hard to BS that they never told you especially if you admit you called to find out the rates. If you didn't call, then play stupid as if "How was I supposed to know it would cost THIS much?"
4. Have you been a customer for very long? If so, then point that out as well
5. If the CSR refused to credit at least half of the charges, then say "I want to cancel then". Do not ask to speak to their "manager" because most of the time it's just some person that is walking the floor that isn't their direct supervisor though they like you to think that they have some power. After you say you want to cancel they will then transfer you to the retention dept. Their job is to keep you as a customer even if it means crediting back half of your bill. Something is better than nothing right?
6. At that point the person in retention will likely give you back some amount especially if you haven't abused credits from Rogers in the past. They will really leave detailed notes on your account so that next time you call in it's gonna be twice as hard to BS them and the person will really give you a big speech on roaming/LD rates.

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I was expecting 350. Got 198 or something.

The fucking girl did screw me over tho.

She upsold some long distance shit that didn't even do anything for my bill. I could have saved that money and payed of the 94 dollars in texts! Ha Ha.

Nat

Just one more reason Im glad I've never gotten "accustomed" to the convenience and wonderfulness of having a cellphone.

Never ever owned one and thus I dont "miss" not having one, even while everyone else I know has one.

At times its horribly inconvenient, but you (I) get by. Id FLIP if I had an 800$ cellphone bill!

I dont think its even worth paying 30-40$ a month for a cellphone! (for me anyways)

Jem

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Save Techno - Stop Minimal / Tech-House

quote:

Originally posted by StereoPrincess 94 dollars in texts! Ha Ha.

lol.. that sucks for sure, but this is why everyone should have blackberries. Yes the plan costs you more but then you can PIN and forget all about the txt msg's and don't have to pay anything extra for travelling.

Nathalie, I feel your pain though. Everytime I go to Holland, the next month my blackberry/internet/cable bill is always a good $500+ from using my phone overseas or emailing from it or txt'ing (cuz not many others have blackberries ) Hopefully you can work something out with them.

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My biggest phonebill was $298 from Bell back in February. Woooohah.

why the hell did you talk and text so much?

$900+ (Faiz + Me combined)

quote:

Originally posted by magikb Nathalie, I feel your pain though. Everytime I go to Holland, the next month my blackberry/internet/cable bill is always a good $500+ from using my phone overseas or emailing from it or txt'ing (cuz not many others have blackberries ) Hopefully you can work something out with them.

Ah, but with your unlocked Blackberry you can get a local SIM card to put in there and that will at least keep your bills down for communicating with the locals. You may just have to tell everyone else not to expect much contact while you're overseas to keep the costs down.

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"When I die, I want to be buried under the dancefloor"- Frankie Madgenta

quote:

Originally posted by tatgirl Even after adding on US roaming minutes, my phone bill came to $489.80, and Graham's was $205.25. My 240 roaming minutes were used up by Sat (I arrived on Wed), and I made $100.80 in text msgs alone. Combined w/my internet & cable bill, they total $827.68.

Ahhhh shitty!! That sucks Nat!!

Josh learned the hard way when we went to NYC in Novemeber. He made like 4 short calls while there and it cost him over $100. So when I went back in March I made sure to limit calls and text msgs. I ended up getting out with about $50. Not too bad. It sucks b/c it's not like roaming in Canada, it's international

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Shut up and DANCE!!
House moves my body, Trance owns my soul, Progressive drives me wild

quote:

Originally posted by chinaboy1021 why the hell did you talk and text so much?

Communication with other people while there most likely. And sometimes you just can't resist texting or calling friends back home to tell you how much fun you're having!

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Shut up and DANCE!!
House moves my body, Trance owns my soul, Progressive drives me wild