quote:

Originally posted by E*Master Considering their lack of refund it was a little overwhelming.

This should not have been the case...I'm not sure if you read my post earlier...but there definatly should have been a refund given to you. If this trip was within the past 6 months I believe they'll still give it to you. Call customer service and inquire about it.

I was on a train that was 2 hours late going from Windsor to Toronto and since it was half of the original trips length (4hrs) I got half of my ticket price back. If it was over 4 hours late I was told I would get a full refund.

I've always had great service from them. In fact I was given an online coupon once and still had a via 6 pack left. I asked them if the coupon expired and they said it didn't. When I went to use it (over a year after I had recieved the coupon) I was told that it had expired. I called customer service and told them that I was previously informed otherwise, and they gave me a new one.

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