That is an unacceptable resolution to your problem. Demand to speak to a supervisor. If they refuse to budge, then ask how to arrange how a local friend can pick them up for you, but only bring that up as a last option. It is up to them to make arrangements for you. It is completely absurd for them to think you can just hop in a car and drive for hours to pick up tickets. If they are there for pick up, they can be mailed to you. EOD.

___________________
"When I die, I want to be buried under the dancefloor"- Frankie Madgenta

^^

well i took some of the advice here, i tried to use the whole non aggressive yet firm tone..... they practically gave me driving directions in response. so i cut out the middle man. ryan from destiny emailed their account manager at ticktemaster on my behalf and lo adn behold i got my tickets finally in a courrier envalope this morning.



i still however dont agree that i had to resort to asking the event promoter to help me deal with this problem. had ticketmaster had some decent customer service procedures in place i wouldnt have had to deal with it.

___________________

quote:

Originally posted by pkcRAISTLIN I have 3 hobbies: gaming, DJing & correcting maladjusted fools on the internet.

quote:

Originally posted by pkcRAISTLIN Yeah, I’d like to know what horrible, scarring incident in your childhood turned you into such an ignorant, intellectual-hating philistine?

Glad your problem was resolved, thanks to Destiny.

I'd still write a formal letter of complaint to them, suggesting they change their idiotic and unrealistic policies.

Driving directions..... wtf?

___________________
"When I die, I want to be buried under the dancefloor"- Frankie Madgenta

quote:

Originally posted by Surreal JRS Pistols at dawn!

I still would have liked to see this solution :P

this kind of reminds me of when rogers refused to cancel my dead grandma's cable, telling my already very upset uncle "maybe she'll change her mind"

___________________
http://soundcloud.com/andrewmcdonell

quote:

Originally posted by NuERA this kind of reminds me of when rogers refused to cancel my dead grandma's cable, telling my already very upset uncle "maybe she'll change her mind"

Unfucking real!

...although I have heard that Andrew's family is very indecisive.

___________________

Check out more of my ramblings at:
http://thedailyuniverse.blogspot.com/

Where Are The Tunes?
Good things happen to good people

quote:

Originally posted by shanny Unfucking real! ...although I have heard that Andrew's family is very indecisive.

nope thats just me!

___________________
http://soundcloud.com/andrewmcdonell

if you think all this is bad, try to deal with bell canada.Not only are their products and services the shittiest of them all, but their customer service is the worse in the history of customer service.

When my sympatico modem would not connect, i was told that bell is in no way obliged to provide me internet service.I shit you not.I guess the bill i pay every month is more of a donation.I almost wanted to choke the employee who spent all that time explaining to me why i should pay for a service i dont get.

quote:

Originally posted by all-nite-freak if you think all this is bad, try to deal with bell canada.Not only are their products and services the shittiest of them all, but their customer service is the worse in the history of customer service.

i avoid bell service at all costs.

the only thing bell has going for them is one really really cool guy, Sling S., working for them.

Thats some pretty fucking brutal orig customer service! Holy shit! What a piss poor attitude for a business to adopt!

___________________
TECHNO IS THE BEST NOISE ON EARTH.
Save Techno - Stop Minimal / Tech-House

quote:

Originally posted by StereoPrincess i avoid bell service at all costs. the only thing bell has going for them is one really really cool guy, Sling S., working for them.

+1 I had a Bell cell phone for about a year and got fed up with having to call them monthly to tell them to fix my bill. I have since switched to Rogers, and although they're not perfect...MUCH better service.

Everyone I know has left Bell as soon as their contract is up, virtuatlly saying, "thanks for wasting my money. You're terrible service has encouraged me to never deal with your company again."

___________________
Shut up and DANCE!!
House moves my body, Trance owns my soul, Progressive drives me wild