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Re: Re: Re: Stanton is starting to piss me off.
| quote: | Originally posted by Jarvmeister
I agree, you have to be pretty assertive. But if someone asked for my name and I worked in a call centre, I'd give them a false name. There's no way I'm disjing my name out to some bloke who's pissed off with my companys products.....
Jarv |
That's why you also ask to speak to a senior rep or service leader.
As a rep, lying in a call ceter constitures as fraud and is not the way to go. You could be out of a job pretty quick if that was the case.
I have been in situations where people have just hung up on me but then you just call back and make a fuss about that as well, you will no doubt get some shit about how the line is dodgy.
Also keep in mind that being assertive is not being unpleasant. You can still reamin civalised.
Cheers
Nem
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