You're an idiot who just argues for the sake of the argument.

They should had just ignored you completely. I feel ashamed of being a part of a community you associated with this.

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Actually I'm with the forum starter on this.

When you purchase an item from an outlet they have the obligation to ensure that you get a product that works for the purpose it was intended for and if not then you have the right to return this product for either a refund or exchange for a new one.

This does not mean that you should be turned away to the manufacturer.
I would actually consider checking this with your local laws and consumer groups but I'm sure this is not right, perhaps someone else knows?
In the UK this is not acceptable and the company that sold you the faulty merchandise needs to ensure that you get a working replacment or a refund. The fact that they sold a faulty product is their problem to be taken up with the manufacturer. That's partly why they are getting your money.

This is very shit customer service from their part. They also are very quick to assume that it's nothing to do with anything from their part.

Although I do think that you might have tried a softer approach after their first response. Simple rule of thumb though is to read as much about your rights as you can before you contact a company. If on the third attempt you haven't had any response that's when the fighting talk starts. Very often a lot of companies do want to help you and may actually find it harder to feel the motivation if you get aggressive early on.

Either way, you still have your rights and I would urge you to find out what they are as you may not have to contact A&H, but may be entitled to a replacment directly from the selling party. (Can't promise this but check)

Just my thoughts on the matter.

Cheers
Nem

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As the North American distributor for ECLER, DJDeals is a good customer of mine. I cannot directly comment on their customer service or this situation, but I do know when a similar problem arises with an ECLER product, the are quick to contact us and let us know there is a problem with a defective unit, and give us all the information to contact the customer.

Retailers have nothing to do with the warranty service, the distributor/manufacturer does. If they feel obligated to, they may do an exchange for a new unit, and send back the defective one, but this will mean taking a new one from their stock, sending the defective one back, waiting for it to be repaired, and then reselling the refurbished one.

Also, DJDeals (like most online retailers) receive HUNDREDS of e-mails a day, so sometimes they dont have time for a lenghty e-mail.

I'm not saying all this in their defence, or that theyre right or youre right...just stating how it is.

i too think that you're wrong here. sure they could have been more friendly. but i really do think you got worked up over pretty much nothing. and when you started being unfriendly they went the same route (bad decision on their part, but you had it coming).

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quote:

Originally posted by Nemesis44 Actually I'm with the forum starter on this. When you purchase an item from an outlet they have the obligation to ensure that you get a product that works for the purpose it was intended for and if not then you have the right to return this product for either a refund or exchange for a new one. This does not mean that you should be turned away to the manufacturer. I would actually consider checking this with your local laws and consumer groups but I'm sure this is not right, perhaps someone else knows? In the UK this is not acceptable and the company that sold you the faulty merchandise needs to ensure that you get a working replacment or a refund. The fact that they sold a faulty product is their problem to be taken up with the manufacturer. That's partly why they are getting your money. This is very shit customer service from their part. They also are very quick to assume that it's nothing to do with anything from their part. Although I do think that you might have tried a softer approach after their first response. Simple rule of thumb though is to read as much about your rights as you can before you contact a company. If on the third attempt you haven't had any response that's when the fighting talk starts. Very often a lot of companies do want to help you and may actually find it harder to feel the motivation if you get aggressive early on. Either way, you still have your rights and I would urge you to find out what they are as you may not have to contact A&H, but may be entitled to a replacment directly from the selling party. (Can't promise this but check) Just my thoughts on the matter. Cheers Nem

I believe this is the most well-rounded and thought-out response to this thread. If this situation would have happened to me I would have responded in very similar fashion and I honestly believe that most of you who responded negatively towards KristineClub would have a different perspective if this situation happened to you. There are a lot of us out there that do not have a lot of money, but truly understand the value of our money and the services/products we pay for. This situation is clearly not what was originally paid for, and the level of customer service received was not what was expected by KristineClub. I am of firm belief that the world is not a fair place, but you have every right to call someone out on it if you believe you have been treated unfairly.

Also, based on DJDeals' response, I actually wonder if this is common place; if they are somehow making money off of buying crappy equipment, reselling it to you the consumer, knowing full-well that you the consumer will have to return the product to the manufacturer - which is actually considered FRAUD.

No matter what you think of KristineClub or his opinion, you cannot deny that this happened to him, and you cannot deny that this SHOULD NOT happen.

quote:

Originally posted by Mr.Mystery You're an idiot who just argues for the sake of the argument.

You're right and your wrong, or should I say you're wrong and you're right. You will never hear me deny that I argue just for the sake of argument. I enjoy a good debate, hence me posting this thread.

But I'm not an idiot.

Here's how I see it (another restaurant analogy since that's what I know best)...

You go into a restaurant with your family and order an expensive steak. The meal comes and everything is perfect except that your steak is cooked well done when you ordered it medium rare. You politely tell the waitor that your steak is over cooked and without apologizing, he says, "the cook will cook you another steak" and walks away without even taking the steak away. The cook then comes out of the kitchen, takes the over-cooked steak and begins cooking you a new one. In the meantime, you're sitting there with nothing but a glass of water while your family enjoys their food and when everyone is finished with dessert, your perfectly cooked steak arrives.

Are you going to tip your waitor? Are you going to be angry that he never even said he was sorry you had to wait so long for your steak? I can't think of a single person who wouldn't be angered by that and judging by some of the hateful responses I've heard from some of you people, I'd say most of you would just smack the waitor in the face. When you tell the manager about your experience, he says to you, "why are you pretending you have something to complain about just because you want to complain?" (which were the exact words from whomever I was dealing with at DJDeals).

I can't understand why a company would treat a customer like that. I'll admit, after reading their first email, I may have overreacted slightly but I think I had a legitimate gripe, don't you? And the way they talked to me from that point on was just breath taking. There's no other way for me to describe it.

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quote:

Originally posted by Nemesis44 the company that sold you the faulty merchandise needs to ensure that you get a working replacment or a refund. The fact that they sold a faulty product is their problem to be taken up with the manufacturer. That's partly why they are getting your money.

I appreciate your comments but to be fair, they have done their part to contact the manufacturer and get a new console to me. However, my complaint has to do solely with their lack of personal service. If you disagree with me and feel that they don't owe me any kind of apology, that's your opinion but it's not like I'm looking to have my steak comped or even discounted. Just a few simple words would have been sufficient.

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Last edited by KristineClub on Apr-10-2007 at 22:06

quote:

Originally posted by jdat sorry but you're a tight ass

correct

i've dealt with djdeals many times and they have been nothing but professional with me. I understand you were annoyed at paying that much money for a lemon, but DJDeals did exactly what they were supposed to do. True, they could have apologized for the inconvenience, but that won't get you a new mixer any faster, will it?

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Last edited by Max Thomson on Apr-10-2007 at 21:57

Sure, I'm a tight ass. I'm not one to deny anything anyone has to say about me that is true. I am a tight ass. I don't know about you fellas but I don't like getting fucked in the ass (no offense intended toward my homosexual friends in the forum).

By the way, thankyou, Hasneez.

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