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Originally posted by Abercrombie Many tight margin stores, large and small... and there are plenty of small too, charge restocking fees on opened items. It's a simple fact that by law, the store can not sell an item as 'new' if it has been opened (the poster never said the box wasn't opened). Best Buy and other stores re-sell the product at a discount because it's lost the desgnation. If I buy an open box in a store, I have no way in hell in knowing who had it and what was done with it, so I shure am not willing to pay the same price for an open box as I would for a sealed one. I expect a discount on the re-sealed item, equivalent to the restocking fee they charged the first guy who bought it.

+1

i am sure if the box was never opened, they would have given a full refund. the fee i'm sure has nothing to do with the price of "restocking" or the fact that it's not new anymore, it's mainly to deter customers from abusing the return policy. if they always gave full refunds, i could plan on going on a road trip and go buy a gps system, use it for the trip, then return it when i get back home.

the only complaint that he has going for him is that they should have told him the return policy, but it was on his receipt. so even that wasn't too much of an argument.

it's on the receipt, it's on the wall, it's everywhere.

the restocking fee is because of the fact that all open item products are sold at a 10% discount. even then, only certain products have a restocking fee.

the girl at the desk is wrong. tvs don't have restocking fees.

the guy could have just taken store credit instead of waiting for the check.

I often wonder why people like this ever give anyone else their money.

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> S u s h i p u n k . P h o t o g r a p h y <

the reason for this is that you return the product now best buy has to sell as open box. this means discount for the customer who buys it. they take the money from you. thats why they do it..

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quote:

Originally posted by djdimensions the reason for this is that you return the product now best buy has to sell as open box. this means discount for the customer who buys it. they take the money from you. thats why they do it..

hey, its captain regurgitation!

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