quote:

Originally posted by Rememberence_ they felt bad for something they weren't responsible for and thus gave you $1500 in services?

My unit was only 5 months out of warranty and was in BRAND NEW condition with not a scratch on it. They were originally going to fix and charge me for what was broken but when they figured out it was just about every part in the mixer they decided it was in within their discretion to waive the repair charge.

I also bought a 4D just weeks earlier and brought it in at the same time to have something fixed.

In the end my free repair was probably a combination of luck, me being very very polite to the service rep and tech guy, the fact that I was a loyal customer and just shelled out $3k for their new mixer, and the fact that I was there in person. Also just fyi, this was the "official" A&H USA repair center, not a 3rd party "authorized repair facility." Had it been the latter I would have been charged for it no doubt.

Last edited by DJ Simo on Apr-03-2009 at 19:22