quote:

Originally posted by Miss Pie And as far as I know, if you cancel a contract - you have to pay out the remainder of your months owing. So if your plan is like mine, 72 bucks (before tax), and you cancelled it after only 4 or 5 months, they would make you pay them that 72 bucks + tax x however many months you signed up for.

They charge $20-25 a month for the months owing, to a maximum of $600 bucks.

quote:

Originally posted by Billche They charge $20-25 a month for the months owing, to a maximum of $600 bucks.

I remember when I worked for Rogers, it was $200... shit it got expensive!

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quote:

Originally posted by infinity HiGH Mobilicity = unlimited calling, texting and data for $45. Nothing really comes close...

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It is time

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Originally posted by Billche They charge $20-25 a month for the months owing, to a maximum of $600 bucks.

Ah hmm, thanks for clearing that up.

The early termination fee is per contract, voice and data count as separate contracts.

Rogers has better reception in the city (in buildings and houses) but Bell has better coverage in cottage country (further away from highways). Each company has 'dead zones' within the city as well.

I'm with rogers, and there is a pretty good sized dead zone between Clarkson and Port Credit on the Lakeshore West Go line.

When my contract is up, I'm going with one of the new smaller guys. Fuck the big guys. If I got a phone today with Moblicity, and went outside their 'zone', and had to pay roaming, it would still cost less than long distance with Rogers on my current plan!!! Think about that. It is cheaper to roam on rogers network, with a competitor, than make a call on rogers' network as a customer.

Also, the folks at the Bell and Rogers stores do not actually work for rogers. Those stores are contracted out. You can usually get better rates over the phone, by calling 'corporate' directly.

If you're always in the city, the new guys are great (Wind, Mobilicity, Public etc etc).

If you travel outside of the city then bend over and go with Bell, Telus or Rogers/Fido. What I would do if you go with them:

1. As someone mentioned, check with your employer. Since it's considered government I'm sure they get a great rate and if you can piggy back that it'll be better than the monthly plans you can get on your own. These corporate/gov plans sometimes also let you upgrade phones much more often which is nice.

2. If no work plan is available, go with a student one. All of them offer decent ones.

3. Regardless of the above after you've been with them for awhile and your contract is nearing its end (or after 6 months if you have no contract) call them up and tell them you want to cancel. They'll transfer you to the retentions department and you should cite promo plans being offerred by the budget carriers as the reason and get them to try to match them. If the offer isn't great just tell them you'll think about it and call back. Keep doing that till you get a great plan (can sometimes take 3-4 tries). The good ones that can only be given by retentions are usually the best you can get (even better than corporate/gov) and you'll still get the great service of being on a big carrier.

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Originally posted by GGM 3. Regardless of the above after you've been with them for awhile and your contract is nearing its end (or after 6 months if you have no contract) call them up and tell them you want to cancel. They'll transfer you to the retentions department and you should cite promo plans being offerred by the budget carriers as the reason and get them to try to match them. If the offer isn't great just tell them you'll think about it and call back. Keep doing that till you get a great plan (can sometimes take 3-4 tries). The good ones that can only be given by retentions are usually the best you can get (even better than corporate/gov) and you'll still get the great service of being on a big carrier.

THIS!

Be polite, but firm in saying what you want and don't want. No harm is saying "I don't want to be able to pic message my 5 top friends in Europe" and not afraid in saying "I am at work all day so voicemail and caller ID is essential to me but I don't like the price you offer"

They always try to give you something for free that you really won't use... They always try to win me over with free Canadian long distance for a couple months or something, say it's a $30 value. But I would't even get $5 of normal long distance charges in that time span anyways. And they usually leave the feature on your line and start charging you for it afterwards...

Say

"I've seen what you have to offer from the store reps and your websites, and it's not as good as what my work/school gives me with another carrier" they will ask where you work or go to school, answer "Irrelevant, regardless your offer doesn't match it, so what else can you do for me"

Remain calm, but let them know you're informed.

A bit of ballwashing goes a long way as well, courteous to the rep, call them by their name, thank them along the way for their help. Makes them feel special and needed after the 20 something other calls they took that day with people talking down to them, swearing and complaining about random shit. They WILL want to help you more. Talk up their company as well, most of them don't have pride where they work, but some do. So say stuff like "I've had internet, homephone, cable/satalite etc from you before and loved the service and staff, that's why even though other competitors are offering me less, I'm leaning towards your company IF you can sort me out"

I've gotten so many things for free from Rogers by doing that, reduced bills etc.

Like GGM said, you may have to call a couple times to get the right one. I'd try later at night, 11pm est, you'll get a rep from Vancouver probably, they're usually a bit more mellow and friendly

And you want to speak to Retention/Customer Service, not the first person who picks up the phone. They're usually outsourced and entry level people who don't care, only want commission or fill quota.

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“Where’s your will to be weird?”

Ahahahaha @ having to call 3-4 times to ballwash and make a CUSTOMER SERVICE rep feel like THEY are important and special. That's why Rogers blows dick.

I never had to ask for anything with Bell - they always alerted ME I was paying too much. Good customer service is not having to beg and lie and connive for shit. I know because I worked retail/customer service for years.

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Originally posted by Miss Pie Ahahahaha @ having to call 3-4 times to ballwash and make a CUSTOMER SERVICE rep feel like THEY are important and special. That's why Rogers blows dick. I never had to ask for anything with Bell - they always alerted ME I was paying too much. Good customer service is not having to beg and lie and connive for shit. I know because I worked retail/customer service for years.

That's why I said earlier that's you pick the lesser of all evils. You've obviously had great experience with Bell. I on the other hand had a 3 year contract with them and it was the most grueling 3 years ever with any carrier I've had. And I worked the same industry, sold phones and worked call centers, i've seen how they work and run.

You're fucked either way pretty much. Canada sucks balls for the prices they charge for cellular service.

___________________
“Where’s your will to be weird?”

I've almost lost it on a rather shitty customer service rep, but for most part, Bell has been decent to me.

I'm also pretty sure that Bell has an instore service for existing customers where you can sit down with them and basically say "I've been a customer for x amount of years, how can you help me?" and they will waive fees and give you deals/discounts, etc.