quote: | Originally posted by Lilith
Never really had a problem with super-obnoxious customers, if they got too scary I'd just call security and have them thrown out on their arse and you'd be surprised how quick the rest decide-
"hmm, calling the midget behind the counter rude names because I have the personal skills of a drunk baboon or take on the two 300lb islanders in car park wrestling or be civilised?"
"oooh I'll never shop here again!"
"So?"
"I'll have you fired!"
"meh" |
Most of the ladies at the customer service desk at my store aren't afraid to literally tell customers to "fuck off" of they have problems.
Best customer I had was back when we used to build bikes here. She was confused about brakes on the tire, and thought they were working incorrectly when they were working just fine.
Her: "I've been in here twice now and you guys have told me it's correct but I KNOW IT'S WRONG!"
Me: "Ma'am, I built that bike, and I've built countless other bikes and have been riding them since I was five. That's how the brake is supposed to function."
Her: "NO IT'S NOT!"
Customer Behind Her: "Lady, I build bikes, too, and the guy is right."
Her (thrusting her finger into my chest): "IF MY GRANDSON FALLS OFF OF HIS BIKE BECAUSE OF THIS THEN I'LL SUE YOUR ASS! I'LL SUE YOUR FUCKING ASS, NOT THE COMPANY'S! GIVE ME A NEW BIKE!"
Me: "I can't give you a new bike, but I'm so confident in the bike that I'll give you my personal contact information if your grandson gets hurt and you decide to sue me."
Her: "Fuck you, and fuck this store."
She then wanted help out to her car with the bike and I obliged. I put the bike in her car, looked at her with a calm, polite smile and said, "Have a wonderful day, ma'am!" The look on her face was fucking priceless.
Also had a guy claim he knew the store director and was going to have me fired when I said straight to his face, "Sir, I don't like the way you're talking to me and won't be providing customer service to you because of it. Your own fault on that one." I turned around and walked away and his old, senile ass just followed me screaming, "WHAT'S HIS NAME!? WHAT'S HIS NAME!? I WANT HIS GODDAMNED NAME! I'LL HAVE THAT LITTLE SHIT FIRED!"
I find most of the customers bullshit to be more hilarious than offensive. Keeping your cool and being really polite while they chew you out always gets 'em more pissed, which is great to watch.
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