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i don't mind apple products, i use/d them a lot, they have their bad quality just as much as any other product. I recently visited the apple store in yorkdale to report my problem with the powerbook lcd I had.. let me tell you, these apple people sure hire the dumbest people of all to work in their little genius bar.
First of all, the guy mentions how white spots on the lcd are "normal" and occur frequently. I did mention that no, it doesn't and apple does claim full responsibility for this defect... Then he says how "A mark on the back of the screen caused the lcd to turn white spots..." it was a blue crayon lying around on my work table, I didn't know I had to full clense my laptop before bringing it in for repair, anyway, i smudged it off for him and admired how stupid he really is..
Then he calls his partner, and of course, his dumb ass genius bar partner couldn't agree more with his theories, and the argument turned to me waiting 2 weeks for a new screen. I said it would be fine... and all the sudden, they couldn't do it.
At that point I was pretty pissed, I coulda snapped easily but I just told them to not please waste my time and I left (with my defective lcd powerbook).
A bunch of the things I had mentioned to them were:
-My friend got his repaired at a non-official apple dealer, no questions asked. They at least knew about the problem than an Apple store.
-I phoned apple myself, and they agreed to repair it as they sent me a box to ship it out, I just thought it would be easier to come to the store so I wouldn't have to depart with my machine for 2-3 weeks.
and I forgot to throw this in their face, but Im afraid i would turn really mad next time I go, which would be never to put up with those asses -
http://www.apple.com/support/powerbook/displayprogram/
sorry for the rant guys, i know it's not apple as much as a few retards working on client service, I just wish they'd argue less and do their job. I just want my screen fixed. Now ill have to go downtown to do so.
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khalalala member #2
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