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| quote: | Originally posted by shaw
When in doubt, email people who are way too high on the food chain to be dealing with your relatively minor problem. Top corporate execs (national acct. managers, C-Os, etc.) hate getting this kind of stuff. Their time is ridiculously valuable, and they're also thinking about the time it's costing them to have their reps talk to you, so hearing that you've used up x hours of their time and yours, only to make you mad enough to write said email, usually leads to a really quick, and, often, over-reactionary solution.
Yes, I've done this. Yes, I know people who have done this. No, you can't email '[email protected]' and ask for the CEO. |
Nice 
Edit:
| quote: | Originally posted by shaw
You can usually get a solution by just going through supervisors, but, once in a while, you'll run into a spot where you can't, or it's just taking too much time. I've only had to do it once for myself (I did it a lot when I was in sales). I had ordered a custom 2-iron from Titleist, and after 2 months and a dozen or so emails, still had nothing but a lack of an estimated ETA. One email to a certain exec and, within 48 hours, I had the club I ordered, along with their best bag, a dozen ProV1x balls, & a prototype putter that I still use today. 
Obviously, you can't just go around trying to get free crap, but if you are actually at a dead end, it usually works out that way. |
Even nicer!
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