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Guess where I work?
Upsides: Decent hourly rate + late and weekend loadings, possible to swap shifts to allow 3 day weekends/days off during the week/afternoon starts, able to get annual leave for most days (except Christmas) I want so long as I ask early enough.
Downsides: Boring, monotonous, have to talk to aggressive and/or imbecile customers, always flat out busy, irregular hours (no routine, no social life), weekend work, difficult to get time off over Christmas and Easter, constant computer system breakdowns, it's a job, not a career, little opportunity for promotion.
Yes that's right... a call centre!
It could be worse. :P
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