i'm with bell and i hate them!!!!

i don't even get an itemized bill since i changed my plan...if i want that i have to pay $3 a month. fuck that, assholes!!!! that should be included.

also, when i was in NYC last year i got charged for messages left on my voice mail, even though i never answered them myself. this did not happen with my other friends who were there and are with other companies.

also, with my texting plan, i pay the full 20 cents for international texts, whereas friends who are with telus and have texting plans only pay the extra 5 cents more that the international texts cost.

just a few of the small things that annoy me A LOT.

soooo i am pretty sure i am switching companies as soon as the number portability thing comes in...just don't know which one.

plus, my phone sucks! although it is nearly 3 years old...

___________________
no my first name ain't baby. it's janet. miss jackson if you're nasty.

quote:

Originally posted by FunkyCrew unless your phone is 4-band phone, the reception won't be perfect, and Fido's reception in particular is crap - where Rogers has full reception bars, Fido has 1 or 0

Quad band GSM phones FTW. been with rogers since the begining and no problemos. $ 1/day,unlimited weekends only costs me $ 35 per month....couldn't be happier

quote:

Originally posted by nadezhda i'm with bell and i hate them!!!! i don't even get an itemized bill since i changed my plan...if i want that i have to pay $3 a month. fuck that, assholes!!!! that should be included. also, when i was in NYC last year i got charged for messages left on my voice mail, even though i never answered them myself. this did not happen with my other friends who were there and are with other companies. also, with my texting plan, i pay the full 20 cents for international texts, whereas friends who are with telus and have texting plans only pay the extra 5 cents more that the international texts cost. just a few of the small things that annoy me A LOT. soooo i am pretty sure i am switching companies as soon as the number portability thing comes in...just don't know which one. plus, my phone sucks! although it is nearly 3 years old...

I've been with bell when I had my business lines hooked up....and boy was it a struggle to deal with them and fix monthly bills for the first 5 months.

quote:

Originally posted by rabbitjoker 2002/2003.

Hmmm, never had problems that I recall. I guess I was lucky.

Just a tip for some people too that are with Rogers and plan on staying with them. I've had virtually the same plan for a long time - with maybe a few changes here and there. If you have to buy a new phone, notice you get a better deal the longer you make your contract. If you've had the same plan for awhile, are happy with it, and want to stick with it...you may as well sign up for a longer contract and save the money! You can make changes to your bill at any time - add/subtract features. I dunno if there's a cost to change the plan all together. But like I said, if you like you've had your plan for awhile, why not just sign up for a longer contract and save money on your new phone. At least IMO.

___________________
Shut up and DANCE!!
House moves my body, Trance owns my soul, Progressive drives me wild

quote:

Originally posted by *~LiSa-LoO~* And Margs, I'm not even exaggerating. I literally had to call them every month to correct charges that they messed up on.

I know you are not exaggerating.

I called and reported my phone lost/stolen, for two months after I still got charges for full plan on their system. I would call, and sure enough, it was in their system that I had called and cancelled but I was still getting charged for a phone that I didn't even have or use (the phone itself was not even in use, no calls from it, nothing). (and no, I wasn't under contract).

quote:

Originally posted by StereoPrincess I know you are not exaggerating. I called and reported my phone lost/stolen, for two months after I still got charges for full plan on their system. I would call, and sure enough, it was in their system that I had called and cancelled but I was still getting charged for a phone that I didn't even have or use (the phone itself was not even in use, no calls from it, nothing). (and no, I wasn't under contract).

Bell are crooks, thats why all their customer service reps are french so when they screw up they just blame it on them not understanding your english lol.


No but seriously I have worked and sold for all four cellular companies, by far best customer service is Fido and Rogers. Bell being the worst, telus has the worst policies......

___________________
Marco V is the MAN!!!!!

quote:

Originally posted by urban_legend No but seriously I have worked and sold for all four cellular companies, by far best customer service is Fido and Rogers. Bell being the worst, telus has the worst policies......

The one thing I hate about Rogers customer service is that damn voice activated menu. They had it for awhile and I hated it, then they switched back and now they have it again. I HATE IT! I've made a few complaints about it, and the customer service reps have been really great saying that they appreciate my comments, and in fact they want feedback from their customers to know what works and what doesn't. They gave me a website to put in my complaint about to.

Now I don't know how serious they took my complaints, b/c they still have the voice thing. But perhaps there haven't been many complaints, or people have also said they liked the new system. I just thought it was really good how they handled the situation though.

___________________
Shut up and DANCE!!
House moves my body, Trance owns my soul, Progressive drives me wild

O, I didn't know people actually complained. I hate it too, I'll mention it next time I'm calling them.

___________________
I'm the trouble starter, fuckin' instigator.
I'm the fear-addicted, danger illustrated.

quote:

Originally posted by jennypie I'm with Bell and I've never had a problem. I like my rates, and I like their service. I guess I'm one of the few who's had nothing but good experiences with them...that includes getting through almost immediately every single time I've ever called customer service.

+1 never had a problem either...

Bell products > Rogers products, especially internet.

___________________
-317-

quote:

Originally posted by StereoPrincess I know you are not exaggerating. I called and reported my phone lost/stolen, for two months after I still got charges for full plan on their system. I would call, and sure enough, it was in their system that I had called and cancelled but I was still getting charged for a phone that I didn't even have or use (the phone itself was not even in use, no calls from it, nothing). (and no, I wasn't under contract).

they bill you untill the end of your contract. this is typical of all providers.

___________________
-317-

quote:

Originally posted by nadezhda i'm with bell and i hate them!!!! i don't even get an itemized bill since i changed my plan...if i want that i have to pay $3 a month. fuck that, assholes!!!! that should be included. also, when i was in NYC last year i got charged for messages left on my voice mail, even though i never answered them myself. this did not happen with my other friends who were there and are with other companies. also, with my texting plan, i pay the full 20 cents for international texts, whereas friends who are with telus and have texting plans only pay the extra 5 cents more that the international texts cost. just a few of the small things that annoy me A LOT. soooo i am pretty sure i am switching companies as soon as the number portability thing comes in...just don't know which one. plus, my phone sucks! although it is nearly 3 years old...

A few things i must point out-

its still standard for even telus to charge you 3$ for detailed billing, the same with rogers/fido

its still 20c for intl text messages with telus, until and unless you have unlimited text messaging for 10$ a month then only you pay 5c a message for intl text messaging or get the 5$/100 text messaging

so your friends on telus are telling you a load of crap, but its true to a certain extent, how do i know this? because i work for telus lol

Last edited by monishb on Feb-23-2007 at 19:19

ive been with rogers for the past few years and i have no complaints in regards to their service or support.

___________________