quote:

Originally posted by rabbitjoker Isn't the point of a laptop to be portable? Anything over 5lbs I won't touch. I used to have a Dell Inspiron 7500 (back in the day) and it was 12 lbs! $6000 when it came out and was a beast of a machine - but seriously - carrying around bricks would have been more fun.

What's wrong with my portable?

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quote:

Originally posted by Abercrombie What's wrong with my portable? [img] http://www.maj.com/gallery/yruugly/Photos/dsc00268.jpg[/img]

It was lame until i noticed thats you (i think), then its badass

quote:

Originally posted by *~LiSa-LoO~* & Sony.

Sony has service centres overseas so if something happens and you need it repaired, it needs to be shipped overseas, lots of wasted time.

Toshiba/HP have repair centres in Mississauga I believe.


I'm pretty sure Lenova has a repair centre somewhere in the GTA. Or Dell (for laptops, not workstations...)

Avertech is a definite no because their service centre is overseas as well.


edit: for those who called dell a bad recommendation, what the hell do i know, i only work at a computer animation company doing IT support lol

quote:

Originally posted by spfdz I'm pretty sure Lenovo has a repair centre somewhere in the GTA.

They do and the don't question repairs.

My hard-drive failed (who knows why) and they send me a replacement for free (not even paying for shipping) within 12 hours of the failure.

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quote:

Originally posted by spfdz edit: for those who called dell a bad recommendation, what the hell do i know, i only work at a computer animation company doing IT support lol

Well if you work for Dell, then I suggest you tell them to do a better job at their support.

I have a list of problems as long as my arm with fuck ups that Dell has made.

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quote:

Originally posted by *~LiSa-LoO~* I have a list of problems as long as my arm with fuck ups that Dell has made.

I have had 2 Dell laptops and haven't had a single problem with either of them.

Dell laptops are great value for the dollar. They may not stand up to the abuse that a ThinkPad may - but you can't get more for the price. Not to mention - if you take out their extended warranty they are pretty good at replacing and/or repairing the unit (caveat emptor on this - read the warranty you are getting carefully. Dell offers various levels of warranty and support - don't complain if you took the basic and only get basic support).

For a student or someone who is looking to buy a value line of laptop (or desktop for that matter) - Dell is a great option.

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Dark Dirty Tech Tribal. | Hands in air (trance) and feet on the floor (house).

quote:

Originally posted by *~LiSa-LoO~* Well if you work for Dell, then I suggest you tell them to do a better job at their support. I have a list of problems as long as my arm with fuck ups that Dell has made.

lol i don't work for dell

quote:

Originally posted by rabbitjoker They do and the don't question repairs. My hard-drive failed (who knows why) and they send me a replacement for free (not even paying for shipping) within 12 hours of the failure.

HD's not manufactured by them so they're warranted through the actual hard drive maker. I'm mainly talking about LCD/motherboard issues. Hard drive/ram can be easily replaced by consumers

quote:

Originally posted by spfdz HD's not manufactured by them so they're warranted through the actual hard drive maker. I'm mainly talking about LCD/motherboard issues. Hard drive/ram can be easily replaced by consumers

Even so - ThinkPads are a great option.

I had an old T-series where the LCD burnt out and I had to replace it (not under warranty).

I was able to buy the LCD over eBay for $50 and then via IBM's online installation guide totally replace the unit. It was a bit of a task - but only took about 1 hour.

If you're planning on keeping your laptop well beyond warranty period - I suggest getting one where you can find cheap used parts. ThinkPads are the world's most popular so in that respect you're getting a good deal by going with an IBM/Lenovo.

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- rabbit.joker [funny¿rabbit] | www.rabbitjoker.com |www.ddtt.org

Dark Dirty Tech Tribal. | Hands in air (trance) and feet on the floor (house).

quote:

Originally posted by rabbitjoker

Perhaps I should specify one of the problems that I encountered.

My dad had purchased a monitor and 2 sets of speakers from Dell. They delivered (2 weeks later than was originally quoted 4-6 weeks), 2 sets of speakers (1 being the wrong kind) and no monitor. After having an extremely hard time getting a hold of anyone that knew what they were doing. They first instructed us to send back the wrong speakers and they'd send us a monitor. They were going to make US pay for shipping for something they screwed up. Finally they sent us the monitor, the other speakers and a pre-paid thing to send the speakers back in - but it was one hell of a fiasco.

On top of that, we had some sort of rebate - which they failed to credit us for. Again we had a problem of getting a hold of anyone that could figure out what was going on, and it took months to finally get the money back.

I know my brother had a problem as well. He had to send back his DVD drive. They told him they would send him a box to return his DVD drive in...yet they sent it to my house in Windsor, where he hasn't lived for nearly a 10 years, rather than his house in Toronto. Luckily I was going up to Toronto that weekend and could give it to him, b/c they instructed him to send it back within 5 days otherwise they wouldn't exchange it. If I wasn't going up to Toronto, unless we paid the money to courier the box he wouldn't have gotten it in time.

I can understand that people who pay for better service will get better service. But the problems we had with Dell (even in addition to the ones I had mentioned), as just common sense issues that shouldn't have happened.

Furthermore, while I agree that Dell is a good deal for your buck, I am more concerned with long-term reliability and personally am willing to pay the extra bucks for it. Unfortunately Cale can't find the chart he had before that shows what the top laptop brands are regarding reliability and repairs.

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Shut up and DANCE!!
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quote:

Originally posted by Import It was lame until i noticed thats you (i think), then its badass

Yes, it's me and my original rare mint 1983 Compaq Portable :P

quote:

Originally posted by spfdz Toshiba/HP have repair centres in Mississauga I believe.

HP has more than three dozen authorized HP service centres in the GTA (hundreds accross Canada). These are places you can take it to, and will do the necessary repairs at that location (they won't mail it away). You can find them here. If the part is an user-replaceable part like rabbitjoker has described, HP will courrier it right to you. There is also no-fault warranty available on many of HPs models (mostly business models) that will replace the notebook even if you drop it.

Toshiba also has at least a dozen locations too if I recall.

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quote:

Originally posted by *~LiSa-LoO~*

Your problems really don't seem all that ridiculous to me... Problem 1 seems to be just a retarded technicality most places have. Problem 2.. most places take a long time to send rebates.. and Problem 3... the equipment was likely ordered under an account that had your Windsor address as a default address. I'm not trying to trivialize your issues, but for all the hell you raise about Dell.. I figure they'd screwed you out of a computer or something..

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