oh man this reminds me

2 weeks ago we had an appointment with Rogers to fix their shitty internet service, on Saturday between 8-11am... he calls me at 9am, but the call got dropped (courtesy of Rogers home phone ) and he doesn't call me back... I call back Rogers Wireless department, the idiot just goes on about the fact that the technician got moved onto his next appointment! i've tried explaining that thanks to the shitty phone service the call got dropped, and he didn't call me back (I've left 2 phone numbers as a contact too! he called only on one)

then the idiot proceeds to book me for tuesday 2pm! i'm like what?! it's a weekday! of course they don't work after 5pm on weekdays and he then re-booked me for NEXT saturday... at that point I just lost it because lack of internet and constant malfunctioning of their modem has reached it's limit... i don't think i screamed at anyone like that before, i demanded his supervisor to pick up the phone, who turned out to be just another idiot, who had a nerve to put me ON HOLD while i was complaining!! and then asked me if i cooled down yet?!?! like wtf!! and this is supposed to be customer support?

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LOL! Yeah the representative told me this morning that they didn't have any more appointments available until November! So I was like, "Uh NO, I want this shit corrected TODAY". It was THEIR mistake, ffs...so he put me on hold and got it all straightened out and someone is supposed to be here today by 5pm.

So we'll see if that actually happens, lol.


Oh, and his explanation for the technician not showing up was that "They were very busy". Yeah? Well then I'd appreciate a fucking phone call letting me know that, assholes!

quote:

Originally posted by jennypie LOL! Yeah the representative told me this morning that they didn't have any more appointments available until November! So I was like, "Uh NO, I want this shit corrected TODAY". It was THEIR mistake, ffs...so he put me on hold and got it all straightened out and someone is supposed to be here today by 5pm. So we'll see if that actually happens, lol. Oh, and his explanation for the technician not showing up was that "They were very busy". Yeah? Well then I'd appreciate a fucking phone call letting me know that, assholes!

nice! my idiot just wouldn't budge
we have a whole bundle and 2 cell phones with Rogers, so we're a pretty good customer, when I threatened that i'll cancel the whole home bundle he just suggested I contact customer service!
fuck! I was so pissed, I couldn't go back to sleep - what kind of a technical support rep. is that?! I so should have got his employee number and reported him to customer support

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quote:

Originally posted by FunkyCrew fuck! I was so pissed, I couldn't go back to sleep - what kind of a technical support rep. is that?! I so should have got his employee number and reported him to customer support

That's exactly what you should have done. You're not happy with the service, then tell someone else in the company.

You must have been really angry if you lost sleep over it

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quote:

Originally posted by chinamon not true. i say "ugh" but i am a tranny.

quote:

Originally posted by kotsy lol colour me retarded

quote:

Originally posted by EvilTree That's exactly what you should have done. You're not happy with the service, then tell someone else in the company. You must have been really angry if you lost sleep over it

it was 9am on Saturday :\
totally didn't think on the spot

___________________
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Feel the energy deep inside your system
And leave this world behind...

This same shit happened to me with Direct Energy last year. That was when our furnace was fucked in the middle of winter, and it was below -20° for several days. Took them 5 service calls in two weeks to actually figure out what the hell the problem was (and every time they came over an hour late), and nearly another week to actually fix the damn thing.

I have some sympathy for the HVAC guys, sometimes it's hard to know how long a job will take. With a cable installation, it's pretty much the same job every time, so there isn't much of an excuse except for gross incompetence.

Of course this kind of thing only happens when you're dealing with a bloated monopoly, where they don't really give a shit how pissed you are.

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quote:

Originally posted by DigiNut bloated monopoly, where they don't really give a shit how pissed you are.

unfortunately

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was he hot?

Call Hays, ask for my colleague, Jenn and ask her how I feel about Rogers.

Whilst you have her on the phone, ask her how she feels about Bell.

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quote:

Originally posted by StereoPrincess was he hot?

ahh, the only question that truly matters. ^5

quote:

Originally posted by English Rachel ask her how I feel about Rogers.

I assume this doesn't incldue Hooper

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quote:

Originally posted by phlog (probably because one hand is in India).

No no. mississauga