Stranded at Heathrow

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nchs09
Traceaddict in training

Registered: Sep 2003
Location: Inside your mum

quote:
Originally posted by Theresa
Ok, well go back and get the right story. Find out what happened.

Did you have a flight last night? Why did they tell you you didn't? Etc. etc. Clear it all up.

Once you find out who owns the blame, then you can go ape shit on someone.

Dude... you just slept in a fucking airport all night. I hate when companies pull bull shit like this. If you buy something, and paid for it, you should get what you fucking bought. Not some dicking around and a nights sleep in an airport chair.

They make millions of dollars and are sleeping in their down filled beds nice and cozy. This should piss you off. You were fucked and should get some compensation for it. Time = money!!

Once you find out who fucked up, lose it on them.

Demand something... whatever you might really want, and if they don't give it to you, ask to speak to a supervisor.

Now the way to go about this properly is to

a. do not swear or start screaming (nobody is going to do shit all for you if you start being a complete twat)

b. sound angry and persistent, but try to make it sound like you aren't directly attacking the person you are speaking with, in fact, try to be very nice to the person you're speaking with... get buddy buddy with them so they will fight for your side (it can happen... trust me)

c. play the sympathy card

d. if you're still getting dicked around, ask questions they can't back out of - for example "if this happened to you, would you be happy that you slept in an airport all night long?" etc.

e. if all else fails, this is when you truly go apeshit. Start making a scene. It's hard to do, but if you can pull it off, they will do anything to shut you up. Call the race card if you have to.

Bottom line is this. You paid good money for a service. They failed to give you that service. Now I don't know where along the line people started excusing airlines from the same simple expectations of any other kind of business, but no matter what company it is, a company should provide you with the service you paid them for, and if they don't, they should make it up to you in some way.

If you went to a restaurant, and your ordered steak, and instead got chicken, but the bill still was for the steak, would you not say something? Why should you pay for a more expensive steak when you got a piece of chicken?

Same premise.

Damn corporations... pisses me off.
what the fuck kind of advice is that? let me guess you are the typical pisser and moaner i see at the airport every time i travel.

___________________

quote:
Originally posted by Halcyon+On+On
OOKA-OOKA ME NACHOS ME PRESS KEYS ON COMPUTER GOOD

Dec-16-2007 04:45

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Trance Nutter
........... I got nothing

Registered: Aug 2002
Location: Adelaide, Australia

quote:
Originally posted by nchs09
what the fuck kind of advice is that? let me guess you are the typical pisser and moaner i see at the airport every time i travel.

its Theresa, of course she is.

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**Man I'm Pretty**

Dec-16-2007 04:46 Australia

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smakmagik
To somewhere and back

Registered: Dec 2005
Location: Bombay

Alright. The airline told me that the travel operator made a mistake in the ticket wording, where London-Bombay was omitted. Day before night the airline told me ''your travel operator screwed you', 'you're not on the flight', 'we cant do anything, unless you want to pay 1100 pounds for a one way ticket'.

Yesterday morning while I was still at the airport, my travel operator told me that the flight was fine, I was supposed to be on it, and the airline had registered a 'no-show' in my name!! So, I had just spent 14 hours, with the prospect of more for absolutely no fault of mine.

The operator booked my ticket in the next available flight which was at 11 45 am last morning, I spoke to the airline and they still maintained the story but since they were a new lot, I could see that there was some screw-up. My dad later told me that it was possible that they had overbooked and were offloading people giving stupid excuses. The airline didnt charge me the no-show or anyother fee which confirmed the fact that it was their mistake.

I asked them to upgrade me to first class for the trouble I was caused but they said it was full, blah blah, in the end I didnt give a fuck, I was going home.

Flight ultimately left 3 hours late, reached 6 hours late, and after 42 hours at Heathrow and on the flight, I am now at home, tired as fuck, but home.

Dec-16-2007 05:46 India