Complaints Review
We have reviewed most of the complaints presented on this message board as well as an email sent to us directly.
Due to last minute X-mas decorations, the opening of the club was delayed. To avoid conflicts in the future with the 12am deadline for reduced cover, we will extend the reduced cover deadline until 1am for the next special event.
Normally Viva's policy is to not allow cameras of any sort into the nightclub, aside from the official photographers of the club. However, we decided to allow camera use for this event. Initially there were 2 security guards involved with searching people at the front door, they were informed about the policy change. However, once the flow of people entering the club increased 2 more security guards were called to the front to asist in the searching but they were not aware of the policy change. We apologize for any inconvenience that this may have caused and we will make sure that all of the security staff are informed of policy changes in the future.
Again, due to being short staffed, some of the 'trouble makers' went un-noticed. This reduced the security staff's ability to cruise around and remove these people. Again, we apologize and will make sure that we are not under-staffed for future events.
In order to increase the clubs capacity for this special event, we increased to number coat hanging bars in the coat check 3 days beforehand. Since the new system had not been tested previously, problems with the organization of the coats arose. We are in the process of reconstructing the entrance to allow for a greater flow of people entering and exiting the club, as well as to allow for a proper line-up at the coat check.
If there are any more concerns regarding Viva Nightclub please inform is by emailing [email protected].
We will do our best to address all concerns presented in the emails and to correct the issues already mentioned.
Viva Nightclub
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