Planned:

So if I read this right...things should get moving around July 2009.

Wewhooo....I'm good with that. Means Fido and Rogers are in for some competition. BOUT TIME!!!

In a perfect world, I'd be standing just outside of the Rogers HR door when Rogers Employees are given the bad new of lay-offs and waive bye-bye to all those rude, non-english speaking customer service reps. Though I've been lucky enough to have never been with Rogers, I know many who have been on hold forever and then been treated pretty bad.

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quote:

Originally posted by b4k-oz Planned: So if I read this right...things should get moving around July 2009. Wewhooo....I'm good with that. Means Fido and Rogers are in for some competition. BOUT TIME!!! In a perfect world, I'd be standing just outside of the Rogers HR door when Rogers Employees are given the bad new of lay-offs and waive bye-bye to all those rude, non-english speaking customer service reps. Though I've been lucky enough to have never been with Rogers, I know many who have been on hold forever and then been treated pretty bad.

Right......... ummm i work for Rogers in one of their centers. Rogers as company does not outsource any of their support it is in house like our main ceneters are in Kitchener, Toronto, Montreal, Burnaby, Moncton and Ottawa. We have no hold time in wireless rigth now i got about 2-3 min between calls so when you call in now you get an agent right away. So way to have no current info before you open your mouth thanks for coming out.

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quote:

Originally posted by E2EK1EL Globalive Wireless LP 3G 1700 Planned http://www.gsmworld.com/roaming/gsminfo/cou_ca.shtml

lol no wonder ppl are talkin bout incompatible devices.. i hope they plant cell towers everything because I think reception is gonna be so bad at that frequency.

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quote:

Originally posted by Djsketchbag Right......... ummm i work for Rogers in one of their centers. Rogers as company does not outsource any of their support it is in house like our main ceneters are in Kitchener, Toronto, Montreal, Burnaby, Moncton and Ottawa. We have no hold time in wireless rigth now i got about 2-3 min between calls so when you call in now you get an agent right away. So way to have no current info before you open your mouth thanks for coming out.

Her call probably got routed to the Rogers office on Dixie, north of the 407, in Brampton.

It's a beautiful office, as it's the Nortel's former HQ, and Rogers bought the facility for real cheap. I had the pleasure of hosting a training session there (I produced and currently manage the HP product e-procurement site on your intranet).

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quote:

Originally posted by Djsketchbag Right......... ummm i work for Rogers in one of their centers. Rogers as company does not outsource any of their support it is in house like our main ceneters are in Kitchener, Toronto, Montreal, Burnaby, Moncton and Ottawa. We have no hold time in wireless rigth now i got about 2-3 min between calls so when you call in now you get an agent right away. So way to have no current info before you open your mouth thanks for coming out.

True and maybe false lol

True = no out sourcing
False (maybe) = wait time is dpeends on the day or night and especially which month it is. Sept is the ultra insane month for CSRs

quote:

Originally posted by E2EK1EL False (maybe) = wait time is dpeends on the day or night and especially which month it is. Sept is the ultra insane month for CSRs

This is true during the holyday season there is a wait but its the busy season for everyone, try finding a parking spot in a mall around xmas time. We are hiring 2500 extra reps this year based on our service levels from last xmas rush by the fall.

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quote:

Originally posted by Abercrombie Her call probably got routed to the Rogers office on Dixie, north of the 407, in Brampton. It's a beautiful office, as it's the Nortel's former HQ, and Rogers bought the facility for real cheap. I had the pleasure of hosting a training session there (I produced and currently manage the HP product e-procurement site on your intranet).

Thats wikkid, and we got another center mad cheap in pikering too

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quote:

Originally posted by Djsketchbag Right......... ummm i work for Rogers in one of their centers. Rogers as company does not outsource any of their support it is in house like our main ceneters are in Kitchener, Toronto, Montreal, Burnaby, Moncton and Ottawa. We have no hold time in wireless rigth now i got about 2-3 min between calls so when you call in now you get an agent right away. So way to have no current info before you open your mouth thanks for coming out.

Ahem sketchbag...I never said you outsourced and I did say I don't use Rogers. Way to go for your reading skills.

If you don't like that there are people who are not big into Rogers then you better get used to it now. I personally don't like paying over inflated charges for cell time and since Rogers is the monopoly for this industry...then learn to take the good with the bad. Competition is what makes things fair and it's unfortunate for you that some will lose their jobs but that's life.

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"People seem not to see that their opinion of the world is also a confession of their character."- Ralph Waldo Emerson, US essayist & poet (1803 - 1882)

quote:

Originally posted by Abercrombie Her call probably got routed to the Rogers office on Dixie, north of the 407, in Brampton. It's a beautiful office, as it's the Nortel's former HQ, and Rogers bought the facility for real cheap. I had the pleasure of hosting a training session there (I produced and currently manage the HP product e-procurement site on your intranet).

I wonder if they employ mostly Brampton residents there......

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Looks good those plans!

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quote:

Originally posted by b4k-oz Ahem sketchbag...I never said you outsourced and I did say I don't use Rogers. Way to go for your reading skills. If you don't like that there are people who are not big into Rogers then you better get used to it now. I personally don't like paying over inflated charges for cell time and since Rogers is the monopoly for this industry...then learn to take the good with the bad. Competition is what makes things fair and it's unfortunate for you that some will lose their jobs but that's life.

Well I said we don't outsource our center because you said we have no English speaking agents, I think you might have forgotten were you live. If you except for everyone to speak crystal clear English in a multicultural country like Canada it’s just not going to happen.

As for the rates I think there fair and competitive with the market. You can go to McDonalds and get a double cheeseburger for their value meal or you can go to a fine dining restaurant and get a steak. Were the steak, I prefer the steak myself.

Your absolutely right not everyone is going to like Rogers and that’s just the nature of the business I just wanted to help you be a little more informed that concerns like the ones you have stated have been brought up in the past and are being addressed all the time to help improve the service Rogers provides for its customers.

And competition is great it’s what gets us all our customers as we still are the number one provider in Canada.

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