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| quote: | Originally posted by spitty
for the most part, you're right. as part of our job, we have to take a lot of shit..and be cool with it. i've bitten my lip soo many times, and then come back being nicer then ever.."u get more bees with honey then vinegar". and in our industry we DO depend on tips, so it is in our best interest to be nice. for myself, i love establishing a good rapport with my members, whether it be for a 20 second drink, or a 6 hr dinner, and i think most people in the service industry do and probably are good at it (hence them still having jobs)
of course i have dealt with tables that are rude to me, or standoffish. i have never spat in food, of given them BAD service. sure i won't chat with them, or smile as often, or compliment her scarf, but i don't think those types of tables WANT that interference.
however, there are cases where the customer crosses the line. we have a job to do, and people that don't say hi..yeah.. we may not LIKE it, but its handleable. but the people that berate us..call us stupid, worthless (especially b/c of something out of our control)..people who grope us, make lewd comments, lie to get discounts...this is NOT part of the job..ANY JOB!
so if u bark out an order instead of answering my "hi how are you?" and are generally rude, i will take your order..i won't spit in your food, and i won't ignore your needs..(i WILL talk behind your back with the other servers)
but if cross that line..i will refuse to serve you. i don't need your tips that badly that i must put up with name-calling and u slapping my ass
and BTW..ppl remember, even though u only deal with the waitress or bartender, there is a LOT of reasons why your food is cold or late or even wrong. so be nice when u complain about something. s/he is bearing the brunt from both you, her manager who must know deal with it and the kitchen, who has to do extra work..and it could very well not have been his/her fault |
+1000000000000000
Very well stated.
I have worked in customer service for 6 years, been a waitress only since August, but I have had more than my fair share of assholes to deal with.
Diginut, the customer is not always right. This is a big problem with our society - we use blanket statements like that one to excuse outrageous behaviour that by any means on any level is not right. A customer who gropes my ass is not right. A customer who yells and flips out and swears at me is not right. Half the time, the customer is not right, and people need to start realizing this. We are offering people this excuse to use in their defense for being a prick.
Once I was working at a gas station, sick as a dog with bronchitis and laryngitis, so not only could I not speak, but I was also hacking my guts out. I HAD to go into work, bills needed to be paid, and it was inventory week, my boss "needed me there" or they would be screwed. Anyway, there were two lines, one for everything BUT gas, and the other that could take everything including gas. This was not our decision, the computers were designed this way, and the one computer was simply not equipped to do gas purchases.
There was a large sign above the gas line that said, "this server will take ALL gas purchases". But some guy gets into my line, the one without the gas, and when he comes up and says "20 on pump 7" and I whisper, "you have to pay over there", he flipped out. He yelled and screamed and told me that I was a dumb idiot for not telling him before that he couldn't pay for his gas there, and "now he has to wait all over again". I looked at him and mustered up my strength to try and squeeze some sound out and said "I'm sorry but my till can't take gas". My voice cracked out and was so hoarse you could hardly make out what I was saying, but suddenly the guy looks at me and goes "oh, I'm sorry, I hope you feel better", and he walks to the other line.
WTF?!?!
I think half the time, people just like to take out their pent up aggression on people in customer service because they know they cannot do anything about it. "It's their job" and "the customer is always right", so they take advantage of it while the poor clerk or waitress or whoever it is has to take it.
I had hundreds of people yell at me for gas prices. Fuck you buddy, do you honestly think I have any influence on a national commodity?! I'm a fucking clerk getting paid minimum wage and in highschool!
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