Greg, if you didn't jump the gun and take some time to read their website, they've stated this under their warranty policy:

quote:

DJDeals.com Inc. guarantees a full warranty on every product we sell. For most products this is between 90 days & 1 year from the date of purchase. Should the manufacturer not honor their warranty, we will assist you with obtaining warranty service. If an item that you purchase is defective, we recommend that you contact the manufacturer for service on the product. Most manufacturers will replace a defective product within 30 days of the purchase date, and will repair a product for the remainder of the 1 year warranty. Do not contact us if you have a defective product, contact the manufacturer of the product. Most manufacturer contact information is listed at the bottom of the product pages on our website.

BUT.....

I'm with you on this one. Having such bad customer service and being so unprofessional is unacceptable

Funny how I had a incident this pass week with my DJM800 that I purchase from AGIPRODJ

My order was suppose to be shipped via Fedex last Friday but somehow without me or anyone else @ home (with signature requried) the package was "delivered"

I was pissed as hell cuz I've been expecting this all week. So I called AGI and they immediately contact Fedex so they could investigate about my package. Fedex told AGI they would contact them on Tuesday at the latest. Well, AGI promise me that they would OVERNIGHT a DJM800 to me on Tuesday and guaruntee that I will get a mixer on Wednesday at the latest no matter what happened!!

Knowing that this is not their fault at all, they still deliver grade "A" customer service!!!

AGIPRODJ just earned all my business on equipment because of what they've done for me

quote:

DJDeals.com Inc. guarantees a full warranty on every product we sell. For most products this is between 90 days & 1 year from the date of purchase. Should the manufacturer not honor their warranty, we will assist you with obtaining warranty service. If an item that you purchase is defective, we recommend that you contact the manufacturer for service on the product. Most manufacturers will replace a defective product within 30 days of the purchase date, and will repair a product for the remainder of the 1 year warranty. Do not contact us if you have a defective product, contact the manufacturer of the product. Most manufacturer contact information is listed at the bottom of the product pages on our website.

KristineClub = OWNED!

/thread

Is that last line quoted from their website really legal in the US? we sold you a product that did not work and took your money, but it's not our problem?
Makes me appreciate australian consumer protection a lot more. whoever sold the product takes responsibility for it, and a defective product gives the consumer the choice of replacement, repair or refund. Doesn't stop every store trying on all sorts of crap, but it's still a lot better than "call the manfacturer and let us enjoy your money"

quote:

Originally posted by tubby Is that last line quoted from their website really legal in the US? we sold you a product that did not work and took your money, but it's not our problem? Makes me appreciate australian consumer protection a lot more. whoever sold the product takes responsibility for it, and a defective product gives the consumer the choice of replacement, repair or refund. Doesn't stop every store trying on all sorts of crap, but it's still a lot better than "call the manfacturer and let us enjoy your money"

Quick answer to that, technically no it's not legally binding. HOWEVER, if you purchase via the internet and you do not live in the country that the retailer is based, in the local consumer rights do not apply, nor do the laws in the consumers country so in that case you would be fecked. I think in this case both consumer and retailer are in the US. But something for the rest of you guys to watch out for.

The key point here though is definately about customer service. Although the TA did get this sorted in the end, this is not a professional approach to customer service. Even if it's a standardised script some form of courtesy in the letter would be called for. I have actually recieved better customer service from HTFR and that's saying something.

I have two words for any online company that thinks they can enforce a policy like that, and they are CHARGE BACK.

In General;
Without wishing to sound all preacher like, good manners cost nothing and you will be surprised how tolerant and helpful most people will be just with a slight change in wording.

Bad manners is bad manners and it has nothing to do with wether you are a retailer, wedding DJ or Top 100.

Cheers
Nem

___________________
https://www.mixcloud.com/Calvin_Karass/

DJdeals.com is known for not shipping, processing orders weeks after placed, or ignoring any e-mails you send them. In fact, I am surprised that you got so many responses out of them!

They have good prices that are competitive on Ebay and their website. However, I think that they buy second hand merch from the companies that they sell. What I mean is they buy returned things, or defected-refurbished items, and sell them at full price still.

Bottom line is, for a few bucks more, it is worth it to buy it from someplace else. DJdeals.com is the worst place you could buy anything to do with music equipment anywhere on the net. Try and find a phone number to the main office, I dare you.... Sketchy company...