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On behalf of the entire TicketBreak Corporation I wanted to take a moment and thank everyone for being so understanding as we try to resolve the situation that took place on November 25th @ Circus.
As you all are aware GEM & Godskitchen will be offering a second show on December 20th for all tickets holders and no cost to them. TicketBreak has been working closely with all parties involved to ensure the best possible outcome for our customer...the ticket holders.
With that being said, here is what TicketBreak will be doing next (hopefully this will answer everyone's questions regarding the December 20th show)
TicketBreak will be re-issuing tickets into all ticket holders TicketBreak accounts for the December 20th show. The timing of when the tickets will be added has not yet been confirmed, but an email will be sent to ALL ticket holders informing them of when the tickets have been placed into their account along with instructions on how to access them. We appreciate everyone's concerns regarding their tickets, but we ask you please be patient with us during this process.
With regards to refunds for tickets please know that TicketBreak does not have the authority to issue refunds. All refunds must be approved by the promoter of the event. We will review refund requests and pass them along to the promoter for a final decision.
TicketBreak is a third-party ticketing service used by GEM Events and Godskitchen for this event. TicketBreak (and the promoters) main concerns are ensuring our customers receive a prompt and acceptable outcome to this situation.
If you have any specific questions regarding anything above please feel free to send us an email to [email protected] and I will personally respond to them.
As most have you experienced, TicketBreak's entry system was smooth, efficient and accountable regarding the scanning, validating and tracking of ticket entry. Because of this we will be able to quickly and efficiently re-issue tickets to our customers. TicketBreak is working on behalf of all of our customers to ensure the best possible outcome.
Thank You,
Nick Hall
General Manager
TicketBreak Corporation
www.ticketbreak.com
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TicketBreak Corp.
1-866-9-GET-TIX
www.TicketBreak.com
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