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TranceAddict Forums > DJing / Production / Promotion > DJ Booth > Do Not Order Anything From Topdjgear.com
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aLviNx80
Supreme tranceaddict



Registered: Jan 2006
Location: San Francisco
Do Not Order Anything From Topdjgear.com

I placed an order for torq over 2 weeks ago from this place, but still haven't received it. Within this wait period, I did not receive a single notice from them about it. I thought, maybe the item is currently not on stock or whatever.. so I kept waiting until now.
They have got the worst customer service ever. I decided to give them a call today, because even after sending e-mails about this situation, there was no reply. When I called them, I followed their instructions and directed myself to the onine order rep. Shortly after, some guy picked up, so I told him I had a question about my online order and explained the situation, but as soon as I mentioned that my order still haven't arrived, this guy straight up hung up on me saying he only deals with retail. Ok, so I was like WTF.. I called them back... and this time directed myself to their customer service rep. Well, the same ****** picked up the phone and he hung up on me again. Ok, so I was really angry this time, so I called back and directed myself to their retail.. Well, what do you know, the same jerk off picked up, so I demanded to speak to the manager, but once again blew me off.

This isn't the first time... I ordered a power dial for one of my technics turntable over a month ago, but haven't seen or heard about it yet. (I don't know why I ordered from them again)
My friend also had a bad experience with these ******s. He received a defected Nuo2 from them, and when he tried to get a refund, they just kept telling him it would be credited in few days for 2 months. He had to call his credit card company to contact them themselves to have it finally refunded.

Anyways, never order anything from TOPDJGEAR.com


Last edited by aLviNx80 on Dec-18-2006 at 02:55

Old Post Dec-12-2006 00:17  South Korea
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Igaryok
Supreme tranceaddict



Registered: Jul 2006
Location:

Thanks for the heads up. We should crash their server.

Old Post Dec-12-2006 02:11  Ukraine
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jupiterone
housin' guide



Registered: Dec 2004
Location: los angeles

quote:
Originally posted by Igaryok
Thanks for the heads up. We should crash their server.


KHANNNNNNNNNNNNNN

Old Post Dec-12-2006 04:39  Poland
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ThatsMagic
Senior tranceaddict



Registered: Dec 2005
Location: Australia
Party Hat

That sucks try find a local shop maybe.
"Testimonials" lol

Old Post Dec-12-2006 06:19  Australia
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hooj1
Back from the dead



Registered: Mar 2004
Location: Land of milk & honey

hmmm...i odered a A&H xone from them about three years ago and recieved it quickly. never had a problem with the staff. they kept contact the whole time. i guess things have changed


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Old Post Dec-12-2006 08:12  United States
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T-Soma
The Sky Was Pink...



Registered: Oct 2004
Location: Chair

Isn't there some kind of consumer affairs you can threaten them with or call and complain to? The threat of of consumer affairs normally scares a lot of dodgy retailers.


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Old Post Dec-12-2006 08:38  Australia
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mzvirbulis
"Boom Boom"



Registered: Dec 2004
Location: Ballarat, Victoria

yeah i was gonna buy my cdj 1000 mk3's on ebay, but then i thought there are to many serious consequences. so i bought locally and i know i have piece of mind and i keep peoples jobs
and its just as a better price! so shop local before you go out spending somewhere else! my 1 cent.

Old Post Dec-12-2006 10:35  Australia
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Soundwerks
Supreme tranceaddict



Registered: Mar 2005
Location: Montreal, Canada

I dunno, I've been to Top DJ Gear a few times (they are also the same place as Satellite Records) and its a record store/retail shop, probably one of the bigger ones in NYC. They also have a full online store "department". So they are a leigt company.

I dont understand why the hell they are hanging up on you tho

Old Post Dec-12-2006 15:33  Canada
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jdat
Jay Van Dat



Registered: Oct 2001
Location: I dont even know

quote:
Originally posted by T-Soma
Isn't there some kind of consumer affairs you can threaten them with or call and complain to? The threat of of consumer affairs normally scares a lot of dodgy retailers.



The better business bureau with local chapters all around the country.
http://www.bbb.org/

If the retailer is not a BBB member it makes it more difficult for the BBB to put pressure on them and force them into a resolution.


Topdjgear.com has been known as being somewhat dodgy for as long as I can recall. Perhaps I am mistaken with names but I think this is far from being the first fime I hear complaints about them.

Old Post Dec-12-2006 18:09 
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sr126
Supreme tranceaddict



Registered: Aug 2005
Location: los angeles, usa
Re: Do Not Order Anything From Topdjgear.com

if you're in los angeles, check out "quality electroinics" in hollywood. they're pretty good. i wish my neighbor would have told me about them, before i bought my m5g's. i had a miserable experience w/astro's. i refuse to recommend cosmos's either, 2 thumbs down to them also.

i don't think they have a computer set up, so you check out stuff like torq, or serrato... but they do stock software. so if you already know that you want to buy somehting, talk to the guy w/glasses. he will take care of you. he won't BS you like the people at astros did to me. -i don't want to talk about it...

http://store.qualityelectronics.net/


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Old Post Dec-15-2006 03:16  United States
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shaw
RIP



Registered: Jan 2005
Location: Intergalactic Mimosa Station

quote:
Originally posted by hooj1
hmmm...i odered a A&H xone from them about three years ago and recieved it quickly. never had a problem with the staff. they kept contact the whole time. i guess things have changed


Got some headphones from them about a year & a half ago...got here in a couple days, no issues...


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Old Post Dec-15-2006 05:25 
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aLviNx80
Supreme tranceaddict



Registered: Jan 2006
Location: San Francisco

well.. i'm still waiting... wrote another e-mail about the issues couple days ago, and finally received reply saying that they're sorry and they will contact me right away after finding out the status of my order. 2 more days have passed since and nothing once again... What a total waste of time this is..

Old Post Dec-15-2006 05:42  South Korea
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