My pitch slider went out over a week ago and I took it in to DJ Supply here where I live and they have not fixed the problem. It wasnt even working before, but now it is displayed on the screen, and it moves, but when I set it in the middle it stays at -4.80%. Is there a way to reset it so when I have it set in the middle it stays at 0.00% like it should? I am thinking about taking these guys to court because of the VERY POOR service, and for the 3 trips I have had to make back and forth to their company, and the time I had to spend running back and forth to their company. So, I would not suggest using DJ Supply.



Mike

___________________
And The Beat Goes On

Why didn't you just send it back to the company? Do you have a warranty?

Sorry to hear that.

I suggest you persist. If it's under warranty you have a solid case. Pehaps politely advise them that if they're not going to resolve the problem fo you perhaps Pioneer would like to become involved. That might persuade them to offer you the service you are entitled to.

I don't think the legal road is one to go down just yet - exhaust all other avenues first. Be polite though - giving attitude will get you nowhere fast.

Jarv

DJ Supply is not the best store. Guitar Center isn't perfect, but i've had better luck as far as service, price etc. Esp the one in Southfield (the one in Garden City, near DJ Supply, is lousy).

My buddy who I bought it from can't find the original receipt. There is a scu on the back saying it was manafactured in january 2006. DJ supply had told me they were going to check on that to, which they never did. And they also got $50 out of me for the repair. A manager is supposed to call me in the morning, but we'll see about that. Their service is the worst that I have ever seen. And yeah, I am a pretty reasonible person, by the way. I keep my cool thru some pretty messed up situations. But after 3 trips that took me 35 minutes each way, $50, the cost of gas, my time, and the fact that I have not been able to mix for the last 10 days would be enough to piss off the calmest person in the world. But yeah, I know it pays to be calm and polite, but when that stops working its time to move onto something else.

No one knows if I can fix this problem on my own??


Thanks, Mike

___________________
And The Beat Goes On

quote:

Originally posted by Michael May My buddy who I bought it from can't find the original receipt. There is a scu on the back saying it was manafactured in january 2006. DJ supply had told me they were going to check on that to, which they never did. And they also got $50 out of me for the repair. A manager is supposed to call me in the morning, but we'll see about that. Their service is the worst that I have ever seen. And yeah, I am a pretty reasonible person, by the way. I keep my cool thru some pretty messed up situations. But after 3 trips that took me 35 minutes each way, $50, the cost of gas, my time, and the fact that I have not been able to mix for the last 10 days would be enough to piss off the calmest person in the world. But yeah, I know it pays to be calm and polite, but when that stops working its time to move onto something else. No one knows if I can fix this problem on my own?? Thanks, Mike

That sucks, you must live around me (Farmington) cause it takes me about 35 minutes to get down there but I don't bother with DJ Supply, considering Guitar Center in Southfield is like 15 to 20 minutes from my house and better prices, service like I said. I don't think they do repairs though. You should really send it back to Pioneer. I mean it might cost you more in the long run to have it repaired, but it's kind of like what happened to my old car a few years ago. I took it to this place down the street, they fixed it for cheap (like 250) and they did a very shoddy job. So I took it to a place I knew was reliable, but costed more to fix it, and it would have costed less in the long run to take it to the place I knew was reliable. Pioneer knows their stuff, after all they make it, so having a Pioneer-certified technician repair it for more money will pay off in the long run (just as long as it doesn't cost as much as a CDJ 200 in and of itself, in that case, your best bet is to just buy a new one). I have no idea, and I don't know of anyone else unless they are a technician.

Is there anything like a DIY guide to fixing your decks online? My jog wheel is curiously unresponsive and I never have shaken the little problems with the pitch floundering around by 0.2% when I'm trying to nail it down to something exact. I hate the idea of sending my decks in for repair and having some extreme bill for what seem like really minor issues...

quote:

Originally posted by basilisk Is there anything like a DIY guide to fixing your decks online? My jog wheel is curiously unresponsive and I never have shaken the little problems with the pitch floundering around by 0.2% when I'm trying to nail it down to something exact. I hate the idea of sending my decks in for repair and having some extreme bill for what seem like really minor issues...

I have a similar issue with one of mine. Well one is looser and more response than the other. Funny thing is, I experienced the same thing with my CDJ 1000 MK2s that I sold. It seems to be an inherent thing with them. Not everyone is made the same. Unless it really interfers with your mixing (and with CDJ 200s, you basically use it to cue, use effects and pitch bend) then it might be a problem. Otherwise, as you said, it's not worth taking it back unless it's something like what this guy is experiencing. Since I bought them about four weeks ago, i've hardly used the jog wheel on them other than for cueing up my tracks, and maybe a little pitch bending, but with 6% pitch, you really don't need to touch the jog wheel at all to pitch bend, just make minor corrections on the pitch slider. The CDJ 800 and 1000's platter was more designed for that than the CDJ 200s.

Yeah, one of my 800 mk2s has a tighter jog wheel. Doesn't really affect me at all though.

___________________
Click the link below to stream all of my mixes past and present. New mixes go up about once a month. Enjoy!

www.mixcloud.com/jluger