Wow, I always suspected bad business were extremely greedy, but I believe I have come across a potential contender for the title of "most dishonest desperate business strategy".
As some of you may know, I have a small office in a Japanese language school here in Brasília, where I get to practise the language everyday. I really love the people here, and I used to work here both as a teacher and as a(n amateur) graphic designer.
Every 5 years or so, the school self-publishes a book to celebrate the anniversary, and for whatever reason, they decided to switch to a new printing house this year and "go pro". Someone recommended to them a printer that already did some jobs for a Japanese governmental agency, and that's the one they picked.
I'm not sure if they're printers or grifters. Probably both.
Given the lack of professionals here, we just export all the content to a high-quality PDF and send it to the printing house. This printer, however, complained it was not possible to print from a pdf file, and wanted to charge us two thousand dollars for the conversion to InDesign format. The school just couldn't afford this, so I phoned my brother - a professional graphic designer - who offered to do the same job for 45 dollars, as it was really a simple task.
They've just contacted the school saying "the colour scheme isn't right because [my brother] used RGB instead of CMYK", and offered to fix this so-called problem for yet another 400 dollars (although my brother did use CMYK in the first place).
This has been going on for a whole week now, and I'm surprised by how many excuses they find to charge for completely unnecessary services. I wonder how much money they got from the governmental agency that recommended them.
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