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Ok, I'll run through the steps it took for me to upgrade from hi speed to extreme.
1) Call up Rogers store and tell them you wish to upgrade from hi speed to extreme. Then ask them if they have the extremem modem in stock.
2) If they do, go and pick up the moden. Pay the $80 and return the old one you have. The process will take approx 5 minutes.
3) Return home, plug in the modem, and there you have it. You now have extreme internet access. You don't have to change any settings, hardware etc... approx 2 mins
This is for users going from hi-speed to extreme. Not sure what the procedure is like for other packages. All I know is for $80 one time modem replacement ( and upgrade actually ) this is a great deal. Even the monthly rates don't change, so unless you really have something in mind for 80 bones, the change from 350 kb/s to 3mb/s download and 40 kb/s to 200-300 kb/s for upload is definately worth it.
Had mine up and running in 2 hours from deciding to upgrade to being online with Extreme. No appointments with rogers tech people, or installation of any hardware.
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"Hell is full of musical amateurs; music is the brandy of the damned."
~ George Bernard Shaw
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