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That is super fucked up.
I got shafted by ebay/paypal too with an international seller - same thing applies, they make you think it's safe to buy, but it's not;
I bought something off a guy in spain, paid him via paypal, he listed it as shipped and after 3 weeks, no show. I made a complaint to paypal, and he produces some shady incomprehensible document from the spanish post office about it having made it to US customs, but US customs had no trace of it ever arriving. I spoke to the spanish post office he sent it from and you could tell, they get this all the time, and were like "there's no point us trying to trace it, it was probably never sent". By the time paypal investigated, they said the buyer protection period had expired, so even if I proved he never sent it, he gets to keep the cash, and guess what? they keep their cut.
It's slightly different for domestic purchases as it's easy to prove with delivery confirmation from UPS/FEDEX etc, but I'll never purchase internationally again via paypal.
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