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Foreign Call Centres
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| Luke Terry |
I just foned up Dell tech support, to get put through so some middle asian type sounding person who knew seemingly not a lot about computers and was more than likely reading the online tech support faq. Nevertheless comp was fixed by a technical tap lol. It has to be said tho, foreign call centres are less then helpful, especially as it took me a good 15 mins to get through to an operator, when it took me all of 10 seconds to speak to a human when buying the ****** :rolleyes:
Luke :cool: |
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| gibbo |
| Foreign call centres are u always get passed from person to person and all of em are clueless in the end u either have to work it out for urself or just send it away for repair |
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| Misty Kitty |
I heard that they had almost moved the whole of national rail enquieries to call centers in the far east.
I just think it unbeliveable that companies saving a quick buck think they are providing their customers with a satisfactory service by directing them to people so far removed.
Help lines are e, some, namely the smaller ones do actually provide a good sevice, but the others, (my current pet peeve is telewest). The automated services, that take detail after detail (i think virgin do this too?) to 'save time' when really we would actually like some customer care by an actual human being, who regarless of their interest in customer services may give more of a than a machine because they are geting paid too.
*rolls eyes to heaven
damn the man with the corporate buck bring back localised companies. |
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| Martin McG |
so would a scottish call centre be considered foriegn?
he he ive played pass the customer before they go ape by the times hes onto your 4th mate |
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| Misty Kitty |
| quote: | Originally posted by Martin McG
so would a scottish call centre be considered foriegn?
he he ive played pass the customer before they go ape by the times hes onto your 4th mate |
teehee i used to pretend to be a fault on the line lady |
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| TranceMuzik02 |
| we always get them ringing up at work, you know there coming because theres a delay in the line. |
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| Spin Doctor |
| Foreign call centres are a pain in the arse...but at least you get to speak to a person! Better than them automated machine whatnots. |
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| Dj O'Callaghan |
Foreign call centres are pieces of they don't work. A lot of good people at work my work lost their jobs due to call centre operations being moved to India. Its the Indians to ing blaim tbh they watch a couple of episodes of eastenders or whatever e soaps and they think they know everything about the culture of the British Isles, when we can't even understand them.
India is the country your calls go to its cheap labour but the people who work in these call centres live like the Indian middle class.
It makes me ing sick they should start their own industries just because their country has a ing ecomony.
Call me harsh but the government seriously needs to step in on British companies moving their customer service operations to the UK. |
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| Streakfury |
| "Would you like our new, low-interest credit card??" |
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| chesco |
first they take all our production line job's now the s are stealing our call centre job, is anything sacred.
i have to laff at some of the customers you speak to in my job, the more they shout the less helpful i am, but they never seem to understand that:D |
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