|
PC Problem: Computer constantly losing connection
|
View this Thread in Original format
| tribu |
For about the last 24 hours, my computer has had major problems with it's high speed connection. It keeps losing the connection, requiring me to release and renew my IP. The Renew process goes at an average clip, causing me to think nothing is wrong with the literal connection itself.
Yesterday, I added a computer onto the network. My connection now runs as follows:
Cable Modem - > 5 port Hub - > 2 Computers.
Before adding this other computer, my PC was directly connected to the cable modem and worked fine. So maybe its my little hub, you say? Well, I tried disconnecting the newer box, and also tried plugging my PC directly into the cable modem again, with no success. i am still experiencing disconnects every 5 minutes, more or less. This is getting really annoying as it takes only a simple release/renew to reestablish connectivity. But the frequency at which this is happening is killing me. The other newer box on the network has experienced no connection problems. Any theories on what the issue might be here?
EDIT: Sorry, I also forgot to mention that Ive also switched the hub out with a Linksys router and experienced similar problems. Im starting to think something is wrong in the computer that was originally connected to the network, but Im still not sure what is up... |
|
|
| Orbital32 |
| first thing try unpluging the modem for about 2-3 mins. (Yeah i know you don't need that long, but this will make sure that it' FULLY resets.) The network does not seem to be the actual problem, just the modem. Vote for Chimichangas! |
|
|
| tribu |
Already been through this with the tech support guy. He seems to think it is my network cable, but Ive swapped cables, and nothing changes. Ive also swapped network cards to no avail, unistalled my firewall, disabled anti-virus software and been through 2 additional calls to tech support.
I agree its the cable modem but my ISP is so convinced that it isnt it, they wont swap it out for me :(. They even questioned my knowledge as far as asking if I would know if my network cables were plugged in. Big words from an ISP whos tech told me hed never heard of Mozilla and that he highly recommended Internet Explorer.... |
|
|
| Orbital32 |
let me tell you something about tech support. They are ing idiots. It's your modem. it's bad. NO network cable JUST goes bad. tell them this, you went through the process, even reformatted just like the last tech agent told you too. You have a fresh win 2000 with ONLY the network drivers installed (not xp, cuz they might make you do some crazy .) and it still happening. Just make sure that you connect to the modem itself incase they check the ips. cable modems fail, happens. cat5 cables just don't fail.
The only other thing it can possible is an network outage. |
|
|
| DJAntSmith |
Why would it be the modem if he says it works fine with the new computer? Surely if there are no connection problems with the new pc it cant be the modem.
If thats the case it's probably a connectivity issue between the old pc and the modem.
Also what ports are you plugging into on the hub/router. Make sure one of them isn't the uplink port. |
|
|
| tribu |
Sorry, I forgot to update this. Yes, the newer computer started having connectivity problems the day after I posted this. It is an ancient box running Windows 98 SE and is now not even connected to the network due to the amount of software crashes it had after installing the network card. My computer is now plugged directly into the cable modem, but is still experiencing these drop-offs...
EDIT: I had the cable from the PC Modem plugged into the Uplink port. This is the right thing to do, right? |
|
|
| Orbital32 |
| I knew what you meant. there was no way one has problems and the other doesn't. For PPPoE that might be possible. for a cable modem, it either works or it does not. You stated that it had no connection problems on the NETWORK. Meaning that the router gave you a basic DHCP address. Don't around with the modem. it's bad. this play their little games until they agree to send you a new modem or a tech has to come to your place. The Uplink port acts as a crossover. you do not plug it to there. Most will say WAN or Internet or somthing like that were you connect. |
|
|
| DJAntSmith |
Usually it will have a little switch next to the uplink port to turn it from standard port to uplink. If you're not sure which then just put it into a standard port.
Whats the spec of the comp pulegged into the modem & the Win98SE one? |
|
|
| kaz1_2ghz |
| Try upgrading to the latest firmware of both the router and the modem. |
|
|
| tribu |
Thanks for the help everyone. After sufficient bitching, my ISP sent me a new cable modem as that turned out to be the problem.
Everything now seems to be working properly... |
|
|
|
|
