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Application Needed: Call Center Management/Database
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| [NFC]Wave |
I'm looking for an application to handle a call center style atmosphere.
Basically, I need to handle a database upwards of 50,000 entry's. Something along the lines of a caller calls in, notes are entered for that caller and it is logged.
Added bonus features could include the following;
- caller calls in, sets a time to call back. Person enters information and a pop-up comes up at the time scheduled to call the person back as a reminder.
The ability to search for specific entries is also a must.
Examples we have found just on a google search are Act or Goldmine.
Does anyone have any experience in this area or know of a program to purchase that could do this sort of thing?
Any help would be appreciated. |
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| rabbitjoker |
| If you're looking for single user (rather than grouped db) you can try Outlook 2003 w/ Business Contact Manager. |
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| [NFC]Wave |
What's so special about SalesLogix? I've heard good things. What is your experience with it?
Easy to learn as well? |
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| ShAwZy |
| quote: | Originally posted by rabbitjoker
SalesLogix |
That is what we use here at work however it can be pricey for some. Act, Goldmine, Outlook, Maximizer are some of the more popular ones.
I'm familiar with the ACT and Saleslogix. |
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| joinT |
i just started doing Remedy development.. Remedy is used by large corporations for ticketing systems.. (trouble tickets, order/change management, etc.) but the licensing and stuff is quite expensive..
a buddy recently started working for a company called salesforce.com, they have a very modular CRM system that can quite easily be customized and has a much more flexible licensing structure.. |
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| Fir3start3r |
| quote: | Originally posted by joinT
i just started doing Remedy development.. Remedy is used by large corporations for ticketing systems.. (trouble tickets, order/change management, etc.) but the licensing and stuff is quite expensive..
a buddy recently started working for a company called salesforce.com, they have a very modular CRM system that can quite easily be customized and has a much more flexible licensing structure.. |
We recently dumped Remedy for Incident Monitor.
IM is way more powerful. |
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| TrickDaddE |
Check this out it's a simple but effective application we use where I work. BUGTRACKER.NET
It can be configured to serve as a bug, or incident tracking utility.
We use it to log customer service issues, dispatch drivers and for Software testing bugs and program issues.
It runs on the ASP.Net framework and used a database for the Backend.
(MS SQL Server or MSDE)
Also because its a WEB base application. You only need to install and maintain it on one WEB Server. It uses Windows Users to Authenticate or you can set up users within the Application as well.
Best of all the price is good. FREE !!! |
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| Hantu |
We use RightNow, here where I work. It works great for call centers. www.rightnow.com
It's used by Adaptec, Air Canada, British Airways, and Sprint to name a few.
-Hantu |
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| Jer. |
| quote: | Originally posted by joinT
i just started doing Remedy development.. Remedy is used by large corporations for ticketing systems.. (trouble tickets, order/change management, etc.) but the licensing and stuff is quite expensive..
a buddy recently started working for a company called salesforce.com, they have a very modular CRM system that can quite easily be customized and has a much more flexible licensing structure.. |
Used Remedy when I was with London Life IT.
Eats Balls. |
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| Scot @ SJIRadio |
| I have been using ACT latley. Works great. Very scalable, supports multiple database formats including SQL with remote multiple client utilization (incase you want to work from home). |
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