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PvD - REFUND INFO
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View this Thread in Original format
| made-event |
Made would like to offer our sincerest appoligies to any ticket holders that were denied entry to last night's event at the Roxy. Anyone with an unused ticket will be issued a full refund.
For people who purchased tickets through ticketweb: you can do it directly online at www.ticketweb.com or call ticketweb customer service at 1 866 468 7619 and they will facilitate your refund
For people who bought tickets at Satellite: take your ticket to Satellite Records and you will be issued a refund
For people who bought their tickets through Clubplanet/Wantickets: please send your refund request along with a copy of your email reciept to [email protected]. Please note if you were issued a hard ticket you must present the hard ticket to obtain a refund.
For people who purchased your tickets through a promoter: please contact the promoter directly
Again, we sincerely apologize for the inconvenience and we'll strive to issue refunds as timely as possible.
Made |
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| pvd420 |
| how about you guys just dont over sell an event? this is the second time in 2 years or so that this has happened at roxy for pvd. i got in last night but was one of the many in feb a few years back that had to go home with a ticket in hand after waiting in line for 2 hours in the snow. so i can definitely relate to how they must have felt last night. |
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| Vandict |
| i nearly flew over from the UK for this, lucky i didn't if people with tickets weren't let in :whip: i feel sorry for you guys :( |
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| dartrance |
made-event: how about you guys show some respect then and dont oversell tickets?
Because you know guys like pvd and tiesto will oversell the damn place. How about putting some effort then and getting a larger venue. |
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| Dinaire Force 1 |
| PvD shows always are overpacked. nothing anyone can do about it |
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| SidMl |
I would like to give some respect to Made Event & Roxy Staff and owners.
They brought Paul to a large venue with great sound and lighting.
Despite the rumours last week of the club being closed early and only over 21 they got the show going.
All the staff was very courteous. There was an outdoor smoking area. There was running cold water in the bathrooms.
Complaints:
Way, way, too hot on the floor.
Gum. Why weren't we allowed to bring in gum? |
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| BiG MiKE |
| quote: | Originally posted by SidMl
Gum. Why weren't we allowed to bring in gum? |
Maybe because gum would be hard to remove off the dance floor? Could be a good assumption. |
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| BiG MiKE |
| I saw some guy getting kicked out when I was on line. Was being pushed by a guard. AFTER paying $50 to get in, way ed up :eek: |
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| verndogs |
official annoucement from Made about Friday:
http://www.madeevent.com/bbs/showthread.php?t=6171
| quote: | Made Event would like to sincerely apologize for the inconvenience and disappointment caused. We did not sell more tickets nor have any more patrons in the venue than we've had at our previous PvD shows at the Roxy. Other shows, in fact where the Fire Department came and did not see a potential problem. If you notice on some of the message boards or on the review at Groovanauts.com, there are reports from people who attended stating that there was dancing room and that it was not as crowded as other events, or as Paul's last event at Crobar. To set the record straight; the Fire Department gave us permission to begin letting people in again after a little time had passed. As we were about to begin doing so, for reasons unbeknownst to us, the police instructed us to clear the street and not to let anymore people in for the rest of the night even though we were clearly way below capacity at that point.
Unfortunately this situation was out of our hands, and selling as many tickets as we normally do, we did not anticipate this problem. Again, our sincerest apologies. We acknowledge that the price of the refunded ticket does not take care of the disappointment, especially for people that traveled from afar. Needless to say this situation is completely unacceptable to us and we will be looking at ways to ensure that this never happens in the future.
Kind Regards,
Made |
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| phuzzyfish12 |
| I think Made did a great job BUT, I think that they should have turned away anyone at the door that DID NOT have a ticket that would have made this problem a lot less. IMO |
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| pvd420 |
i agree....sorry for the criticism before. i assumed that they oversold the event again which was wrong on my part. there was room inside roxy, although not that much last friday.
this looks like a miscommunication between the fire marshall, the police, the roxy staff, and made events, or somewhere in there.
what needs to be changed is that one line should be just for people with hard tickets and email printouts, and the other should be for people with no tickets at all. being made to stand in line across the street with an email printout is bull. email printouts and hard tickets are both tickets. they both are scanned as a patron enters the club. the people that are dumb enough not to buy tickets ahead of time should be the ones waiting across the street in line for an extended period of time.
again good job on made's part for pulling this event off given everything that happened the past couple of weeks. hopefully this will be the last time and things of this nature happen for quite a while (although i am sure that something will occur again in the future no matter how well planned something is). |
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| CosmoKid |
| quote: | Originally posted by BiG MiKE
Maybe because gum would be hard to remove off the dance floor? Could be a good assumption. |
you could buy a pack for a dollar from the guy in the bathroom though. |
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