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PSP hotspots in Toronto (pg. 2)
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| Pasta |
| quote: | Originally posted by Irishaddict
Anyways, yeah there's not much I can do to help you out with a laptop cuz it's crazy hard to get those exchanged under PSP. If it were something else I could easily have it exchanged. The warranty you bought is a Product SERVICE Plan not a Product REPLACEMENT Plan. I'm not being a sarcastic here, PRP actually exists. We sell it on items under 200 dollars which is clearly not the case if you're talking about a laptop. So yeah, the warranty you bought gets your computer fixed at no cost to you. If they can't fix it you get a new one and if they have it in the depot over 60 days you also get a new one with the warranty that you have. I couldn't even talk to Chris for you because laptop exchanges have to be verified by the Depot and then APPROVED by head office. It's a painstaking process and not to mention takes forever.
Do you remember who you dealt with when you came in? Like, before you talked to Chris? What they looked like? Heh, I'm curious to know.
I feel your pain though. There needs to be a better policy for sure. I have to tell people when their monitors break that they have to be sent out for repair and I can't give them a new one. What good is a computer without a monitor? :wtf: |
Ya I know about that PRP and PSP thing and it's so stupid!
Now that you tell me this stuff, Chris didn't mention all this crap that has to happen with laptops, he just said we send it out next day and it should be back within a week. I knew he was bulling me that's why I didn't bother to come in. I emailed FutureShop headoffice in the beginning, they then told him to call me, but said email us back if there are further problems, which I might do.
Funny you talk about monitor issues, because thats one thing wrong with the laptop, the monitor plastic (near the bottom of it on the front) is cracking! Not to mention other issues.
| quote: | Originally posted by Irishaddict
Man, do you notice how his ears turn red when he talks to customers?
He's such a prick and all high and mighty to me and looks like dog with his tail between his legs whenever he talks to customers. Blah.
I'm gonna take his name out of my original post though because I do like my job, lol. |
Don't worry he won't know, and I won't say anything.
I didn't talk to him in person, he called me. Now that you tell me he turns into a geek when talking to customers I should come in and start a war. :haha: |
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| Irishaddict |
There's no way it'd be back in a week, lol. Pure bull.
I've seen laptops come back in 3 months. :rolleyes:
What other problems are you having with the laptop? Were you at least given the option of having our in-store technician look at it? That should have been the first thing they offered you. If we can fix it at store level it saves you a huge hassle obviously. |
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| Irishaddict |
| quote: | Originally posted by Pasta
I didn't talk to him in person, he called me. Now that you tell me he turns into a geek when talking to customers I should come in and start a war. :haha: |
You should. He squirms. :) |
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| Pasta |
| quote: | Originally posted by Irishaddict
There's no way it'd be back in a week, lol. Pure bull.
I've seen laptops come back in 3 months. :rolleyes:
What other problems are you having with the laptop? Were you at least given the option of having our in-store technician look at it? That should have been the first thing they offered you. If we can fix it at store level it saves you a huge hassle obviously. |
Ok here we go...
1) The monitor thing I was saying, it's cracking on the front of the monitor on the plastic, where it connects to the computer. Hard to explain. It's not really effecting anything but it will spread like a windshield. :haha:
2) This thing is always overheating and shutting down. I don't have it on any fabric or cloth because I know thats what causes them to do so. It's always on a desk.
3) The CD/DVD rom sometimes doesn't feel like reading discs.
4) There's a burnt pixel in my screen...which is the least of my worries but stil bothers me. |
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| Irishaddict |
And here's where you're going to hate me even more.
The monitor thing I GUARANTEE the depot will return saying physical damage and therefore not covered under warranty. Not only that they'll probably charge you 39.99 for even coming to that conclusion. :rolleyes:
As far as the overheating and shutting off the fan would be replaced. I've had that problem with my laptop before and that's what fixes it.
The CD/DVD-ROM would also be replaced.
And as far as pixels go there's a regulated amount that have to be blown before a monitor is deemed "defective" so therefore that wouldn't even be an issue to whatever technician was fixing it for you.
HAHA SONS OF BITCHES EH!
What you're telling me wouldn't even qualify for PSP exchange. It would definitely all be fixed at the depot. :( Stick it in the microwave or something, lol.
*I'm kidding, don't actually do that. |
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| Pasta |
Oh well. I guess I'll just have to run this thing into the ground.
I knew you looked familier. I'm there all the time spending every penny I have. :stongue: :(
If I see you one day I'll come and say hello. And if your looking for a car, you know where to come! ;) |
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| Irishaddict |
| quote: | Originally posted by Pasta
If I see you one day I'll come and say hello. And if your looking for a car, you know where to come! ;) |
Students can't afford BMWs. :(
And if you're spending all your money there HELLO STAFF PURCHASE. :) |
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| Pasta |
| quote: | Originally posted by Irishaddict
Students can't afford BMWs. :(
And if you're spending all your money there HELLO STAFF PURCHASE. :) |
I know we can't, I know. :(
But I love them so much I have my 16 year old one kicking around. :p
YES STAFF PURCHASE! YESSSSS!!! |
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| Irishaddict |
Is there staff purchase on BMWs?
:tongue2 |
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| Pasta |
| quote: | Originally posted by Irishaddict
Is there staff purchase on BMWs?
:tongue2 |
There is...and I still can't afford one. :p
Nightscape, sorry we hijacked your thread, but atleast you know a little more about the Product Service Plan from Future Shop. :haha: |
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| Playa24_7 |
| quote: | Originally posted by Irishaddict
Man, do you notice how his ears turn red when he talks to customers?
He's such a prick and all high and mighty to me and looks like dog with his tail between his legs whenever he talks to customers. Blah.
I'm gonna take his name out of my original post though because I do like my job, lol. |
i'm totally going to your store, for no other reason than to be a total dick to this guy and ask 1billion questions, and then not buy anything ;) |
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| DJ Chrono |
| That's one good thing about Dell, they have a service plan where they actually send someone to your house to fix your laptop, so you don't have to deal with long wait times without a computer. |
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