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Blockbuster / VISA fvcked me.. how do i get em back?
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| d!abolic |
| Yea, so several months ago, i bought a PS2 from Blockbuster. Prior to buying it, i asked the sales rep about their returns policy. The guy said that i could get my money back within 30 days for both the PS2 and the game i bought, even if they were opened. Now, the PS2 ended up being defective and the game i bought i didn't like anyway, so i came back there within 30 days and returned the damn thing. Now, months later, i realized that they never actually credited my Visa. I went back there and the manager said that i'm not getting my money back because the sales rep made a mistake. So they've just kept my PS2 there for like months and never even called me to tell me there was a problem. I called Visa and they said that i could have disputed the charge earlier, but because so much time has passed (over 90 days), there is nothing i can do. But you know what? I don't feel like getting ed. I wanna get em back. But how? I was thinking of going to that same store and buying an Xbox 360, then calling Visa to block the charge and refusing to settle until i get the money back for my PS2. Would that work? Any other ideas? |
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| MarkT |
um...when you brought back the PS2, did they not process a credit to your Visa on the spot and give you a copy???
if not...then you seriously got owned, lol.
you're kind of screwed...you can raise some hell...complain to Blockbuster head office, speak to a manager at your card issuer, threaten to cancel the card, etc.
if you feel like spending a few bucks, a lawyer's letter usually does the trick...dunno what a lawyer, if you have one, will charge for that though.
jeez...you get into the most ed up situations, don't you? ;) |
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| Tordan |
| It still doesn't beat the time he got abducted by aliens at the Docks. :) |
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| itikia |
| quote: | Originally posted by d!abolic
Yea, so several months ago, i bought a PS2 from Blockbuster. Prior to buying it, i asked the sales rep about their returns policy. The guy said that i could get my money back within 30 days for both the PS2 and the game i bought, even if they were opened. Now, the PS2 ended up being defective and the game i bought i didn't like anyway, so i came back there within 30 days and returned the damn thing. Now, months later, i realized that they never actually credited my Visa. I went back there and the manager said that i'm not getting my money back because the sales rep made a mistake. So they've just kept my PS2 there for like months and never even called me to tell me there was a problem. I called Visa and they said that i could have disputed the charge earlier, but because so much time has passed (over 90 days), there is nothing i can do. But you know what? I don't feel like getting ed. I wanna get em back. But how? I was thinking of going to that same store and buying an Xbox 360, then calling Visa to block the charge and refusing to settle until i get the money back for my PS2. Would that work? Any other ideas? |
Go above the store managers head and call the head office. Don't stop calling them until you get your money and/or PS2 back. |
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| Matt |
As a former employee of Blockbuster, I am REALLY surprised that the store manager did not look into this.
Next time you are in the store, there should be a board hanging up behind the front counter (with rental prices and ). On that board there should be a phone # for the store's district manager. Call them up and bitch bitch bitch.
Getting stuff done at Blockbuster is a matter of bitching up the food chain.
Also: do you know if you purchased/refunded as a non-member, or under your rental account? Rental accounts keep the full transaction history in the computer and you can request to see it any time. Either way, ALL REFUNDS should be accompanied by the original receipts, and kept with the store's files. Like I said, it's time to bitch out the district leader.
If you want, I can call up my old store (whom I am still friendly with) and get some more ideas. |
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| ++ EGO ++ |
| quote: | Originally posted by Tordan
It still doesn't beat the time he got abducted by aliens at the Docks. :) |
ahahaha too true |
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| Jayx1 |
| CALL DAVID SILVERMAN! |
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| d!abolic |
| I filed a complaint with the BBB and said that the settlement i'm looking for is an Xbox 360. I justified that by saying that the PS2 was the top-of-the-line console when the purchase was made, so for wasting three months of my time, it's only logical that they replace it with the current top-of-the-line console. |
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| nchs09 |
| quote: | Originally posted by d!abolic
I filed a complaint with the BBB and said that the settlement i'm looking for is an Xbox 360. I justified that by saying that the PS2 was the top-of-the-line console when the purchase was made, so for wasting three months of my time, it's only logical that they replace it with the current top-of-the-line console. |
ur pushing it a bit arent ya? |
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| chinamon |
| quote: | Originally posted by nchs09
ur pushing it a bit arent ya? |
push it directly up blockbusters ass!!!
i think d!abolic is doing a great job. |
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| Fir3start3r |
| quote: | Originally posted by d!abolic
I filed a complaint with the BBB and said that the settlement i'm looking for is an Xbox 360. I justified that by saying that the PS2 was the top-of-the-line console when the purchase was made, so for wasting three months of my time, it's only logical that they replace it with the current top-of-the-line console. |
What? 3-4 years ago...
Good luck with THAT! :eek:
The most you'd get out of them is a replacement and some sort of store credit.
You're just exacerbating things with that demand... |
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| Adamo |
| quote: | Originally posted by Fir3start3r
exacerbating |
:stongue: :stongue: :stongue: |
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