|
So how bad was your Miami cell phone bill? (pg. 3)
|
View this Thread in Original format
| *~LiSa-LoO~* |
| quote: | Originally posted by VERTiG0
My biggest phonebill was $298 from Bell back in February. Woooohah. |
;)
What about the time when they were sending people like 5 bills a month and telling everyone to pick which one they wanted to pay.
I warned you about Bell. I had their service for a year, a long time ago, and will never go back. Cell phone companies all have their flaws but Bell is by far the worst! Everyone I know who dealt with them left the company in a screaming match. |
|
|
| kabelicious |
| Highest cell phone bill ever was Toronto during Labour of Love weekend last year. I finally turned off the phone to halt the incoming calls - still ended up with about $170 phone bill (US). :( For Montreal, I put North American roaming on my phone for an extra $20 to stem this insanity. |
|
|
| Frenchina |
| quote: | Originally posted by KaiLee
I bet you it's Telus.....
Those cellphone sluts....they just can't get enough of our money. |
AGREED!! |
|
|
| *~LiSa-LoO~* |
| quote: | Originally posted by Refinnej
Here are some tricks to try to get some $ knocked off that bill..have fun bulling Rogers:
1. Be persistent but kind, not rude to the CSR
2. Do you pay your bills on time? If so, then point that out to them for negotiating
3. Did you call before you went to Miami to get info on your roaming and LD rates? If you did, then 99% of the time the CSR will note that on your file so it's kind of hard to BS that they never told you especially if you admit you called to find out the rates. If you didn't call, then play stupid as if "How was I supposed to know it would cost THIS much?" :eek:
4. Have you been a customer for very long? If so, then point that out as well
5. If the CSR refused to credit at least half of the charges, then say "I want to cancel then". Do not ask to speak to their "manager" because most of the time it's just some person that is walking the floor that isn't their direct supervisor though they like you to think that they have some power. After you say you want to cancel they will then transfer you to the retention dept. Their job is to keep you as a customer even if it means crediting back half of your bill. Something is better than nothing right?
6. At that point the person in retention will likely give you back some amount especially if you haven't abused credits from Rogers in the past. They will really leave detailed notes on your account so that next time you call in it's gonna be twice as hard to BS them and the person will really give you a big speech on roaming/LD rates. |
Rogers I feel has always had good customer service. I've had a few problems with my bills in the past, and I speak with the customer service rep, sometimes going to a higher "manager" but I've always had favourable outcomes and would promote their service over any other ones.
These tips that you gave are good...but what exactly is the story that you're supposed to give them? That you weren't actually in Miami, or weren't aware of how high the roaming fees were? |
|
|
| VERTiG0 |
Rogers called me today and gave me 3 months free picture and video messaging because I had switched from Bell.
For no real reason other than that, because it's not a promo now, or when I signed up a few weeks ago. |
|
|
| rabbitjoker |
| quote: | Originally posted by tatgirl
Even after adding on US roaming minutes, my phone bill came to $489.80, and Graham's was $205.25. My 240 roaming minutes were used up by Sat (I arrived on Wed), and I made $100.80 in text msgs alone.
Combined w/my internet & cable bill, they total $827.68. |
Holy . That is horrible.
I haven't got mine yet. I'm scared. |
|
|
| tatgirl |
Ha, just noticed something funny on my bill. I had to make some calls to Israel from my cell the 1st 2 days there. I only see 1 of the calls on my bill (3 mins= $4.56). I couldn't find the other calls on the bill... til now. For some reason, the billing dept didn't register the last 2 digits of the phone #, which then makes a call to Israel look like a call to McKinney, Texas. So I got an additional 12 mins of calls to Israel for free. NICE!!!
~screw you Rogers~ |
|
|
| jon jon |
ok so this thread made me my pants, I called Rogers and got them to dig up my bill 2 days earlier than I get it, and mine is only 100 bucks. ABHAHA you guys are losers
While I was on the phone I got her to upgrade my txt msgs to 1000 as I hit 600 last month. (that's only outgoing folks, I have free incoming)
BABABABABBABABAB |
|
|
| Spyder |
| my largest that i actualy had to pay was about $75 .... mostly cuz of txt msg :nervous: |
|
|
| Frenchina |
I love text messaging, to bad my bill hates it!
My cheapest bill I ever had was about 60$.. most expensive was 350$ ish.
Gahhhh. |
|
|
| jon jon |
| ^ who are you? lol |
|
|
| *~LiSa-LoO~* |
| quote: | Originally posted by jon jon
BABABABABBABABAB |
 |
|
|
|
|
