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talking to humans on the telephone
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| klingklang77 |
| yes, technology has made it easier to manage credit card and banking accounts online, but when you have a problem and have to call them up, why is it that after you press a million buttons, there isnt even a human to talk to on the phone. it is so annoying. [/VENT] |
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| colonelcrisp |
i save up all my agression with touchtone systems for the first human i talk to.... then i let them have it...
try this one
everytime you ask the human a question ask him to reply yes or no by pressing 1 or 2 on their touch tone phone.... then say "im sorry, i didnt catch that, please press * to access the previous option" |
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| Inconspicuous |
| quote: | Originally posted by colonelcrisp
i save up all my agression with touchtone systems for the first human i talk to.... then i let them have it...
try this one
everytime you ask the human a question ask him to reply yes or no by pressing 1 or 2 on their touch tone phone.... then say "im sorry, i didnt catch that, please press * to access the previous option" |
better yet, answer all their questions with the number pad. |
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| Ry Diggs |
has anyone even ever seen or known anybody that works customer service at places like that?
I still have not known one person to this day that does customer service on the phone......it's like they don't exist |
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| Allied Nations |
| They all live in India... DUH! |
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| klingklang77 |
| quote: | Originally posted by colonelcrisp
everytime you ask the human a question ask him to reply yes or no by pressing 1 or 2 on their touch tone phone.... then say "im sorry, i didnt catch that, please press * to access the previous option" |
that's a good one! :haha: :haha:
and when you finally do get thru to them, they do not know what they are doing, or they transfer you to someone else and you have to repeat the whole story yet again. :mad: |
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| Inconspicuous |
| quote: | Originally posted by Ry Diggs
has anyone even ever seen or known anybody that works customer service at places like that?
I still have not known one person to this day that does customer service on the phone......it's like they don't exist |
the people who used to live next to me (about 10-15 years ago) owned owned & ran a telemarketing company...I didn't hold it against them, though. I was a little kid who didn't answer phones, and they my sister & me use their pool, so I couldn't have cared less.
...and yes, almost all that customer service stuff is outsourced internationally now. |
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| Ry Diggs |
| quote: | Originally posted by Allied Nations
They all live in India... DUH! |
Even LaQwanda the black lady who couldn't form two consecutive sentences without saying "nah mean?" when I had to call and bitch at my cable company the other day? |
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| placebo |
| usually if you hit zero it will connect you to an operator |
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| Allied Nations |
| quote: | Originally posted by Ry Diggs
Even LaQwanda the black lady who couldn't form two consecutive sentences without saying "you know what i'm sayin" when I had to call and bitch at my cable company the other day? |
Oh no, probably not her. But there are MASSIVE call centers in India for all sorts of companies. |
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| Inconspicuous |
| quote: | Originally posted by Ry Diggs
Even LaQwanda the black lady who couldn't form two consecutive sentences without saying "you know what i'm sayin" when I had to call and bitch at my cable company the other day? |
the cable company's still in 1995. Give them another 5-10 years & they'll catch up, too. |
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| klingklang77 |
| quote: | Originally posted by placebo
usually if you hit zero it will connect you to an operator |
i have ran into a few that don't do that anymore; sometimes it works, sometimes it doesnt. |
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