|
Bell Mobility Question (pg. 2)
|
View this Thread in Original format
| bgkotze |
i have gone through so many fights with phone companies its not even funny..
to tell you the truth, like people say.."the customer is alwyas right"
remember that you are a valued customer and they need you business. so start of with who ever you get on the phone...probable a person with a heavy accent. tell them nicely that this is the 5th time its happened. tell them its a big inconveinience for you to call and straighten it out every time. tell them to fix it..if they say we will then say that its happened 5 times..then ask for the manager..explain to him and tell them you want to be compensated for your inconvienecne. threaten to quit your service due to breach of contract. scare them with dropping the word "lawyer" in there soemwhere...then tell will at least fix it...best case you will get free months service or somethign
right now i have 3 free months unlimited calling becuase i bitched to my company
oh yea ps...dont scream at them...i was a phone rep for the longest time...and if someone screamed at me i would do everythign possible to piss them off...and then just em over and not do n e thign about it
so be polite lol |
|
|
| bgkotze |
pss lol
one way they do you over is that if you are charged $100 extra and u catch them they will take it off..however they take off $100..but they dont take off the taxes and/or interest on that 100$ so make sure u tell them to take off the taxes....it isnt much but that pisses me off |
|
|
| chinamon |
just out of curiousity....
did you ever consider calling bell and asking them?
i have a feeling that they might have an answer. ;) |
|
|
| exstasie |
remember to that loyal customers are valued a lot more than having to attract new customers...
Therefore these cellphone companies will do anything to keep your business...so give them a call. |
|
|
| E2EK1EL |
I have this prob w/ Rogers. They are billing me for every min I use the phone. Even though I have free after 6pm & weekends free.
This happened when I upgraded my Treo 600 to the 680 |
|
|
| Silky Johnson |
| quote: | Originally posted by Cro_Addict
Today I just screamed at the guy and called him pretty much every name in the book. Oh man was I fuming. I was one sentence short of saying im gona ing kill you...lol
|
I've worked in retail/sales/customer service for years. It's irate morons like you that make the job worthwhile. :gsmile: |
|
|
| Cosmic Fur |
| quote: | Originally posted by Cro_Addict
Any advice would be great. |
Bend over and take it like a man.
No crying now. |
|
|
| Cro_Addict |
Ok to asnwer to all the people that think im an ASS!
I really do try not to be a prick, because I know what it is like to deal with poeple in customer service.
The first time I called I was really nice, no tone or anything, just wanted the problem fixed. Second time i was nice as well. Third time i started gettin a little pissed, and was very firm but not rude. Forth time I am really pissed, and was almost wanting to yell, but I kept my composure. The 5th Time...I am sorry but thats it....thats enough.
They are STEALING!!! my money. 5 TIMES IN A ROW, is NOT FINE!!
There is just NO WAY i can be polite to someone that takes my money. I know its not the reps fault, but he is the one i get to talk to, and they are the ones that are supposed to fix my problem.
I have been a customer for 3 years, and its really annoying having to correct their mistakes all the time. |
|
|
| Cro_Addict |
| quote: | Originally posted by Cosmic Fur
Bend over and take it like a man.
No crying now. |
ok i LAWLED! this time :D |
|
|
| Cro_Addict |
| quote: | Originally posted by bgkotze
pss lol
one way they do you over is that if you are charged $100 extra and u catch them they will take it off..however they take off $100..but they dont take off the taxes and/or interest on that 100$ so make sure u tell them to take off the taxes....it isnt much but that pisses me off |
oh i make sure...
jhahah funny u mention it..
i waited for my bill once it was fixed so that i could pay it. And they charged me a late payment fee for not paying on time... it was 20 cents.. and i didnt wanna pay it since its not my fault. If they send me the correct bill on time then i will pay it on time. |
|
|
| monishb |
| quote: | Originally posted by Cro_Addict
oh i make sure...
jhahah funny u mention it..
i waited for my bill once it was fixed so that i could pay it. And they charged me a late payment fee for not paying on time... it was 20 cents.. and i didnt wanna pay it since its not my fault. If they send me the correct bill on time then i will pay it on time. |
man you that cheap? 20 cents lol??
I know your pissed off but yelling wont help. I have worked many years in call centers, I now work for telus mobility . Yelling wont get you anywhere, i dont help s. I even made sure once i canceled his account after all the he threatened me with i complained to my director and they heard the call. They asked the customer to apologize to me otherwise they wont get their service back LOL! that was the best feeling ever! |
|
|
| monishb |
| quote: | Originally posted by jennypie
I've worked in retail/sales/customer service for years. It's irate morons like you that make the job worthwhile. :gsmile: |
w00t! |
|
|
|
|
