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$30 surcharge thread (pg. 2)
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View this Thread in Original format
| forever amber |
| quote: | Originally posted by Yan
Do you really CARE? |
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| Silky Johnson |
| LOL @ people who close their own threads after a good self-pwning. |
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| Zoso |
| I demand $30 for reading this thread! :whip: |
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| tubularbills |
| quote: | Originally posted by Zoso
I demand $30 for reading this thread! :whip: |
you can demand alls you want, don't mean you gonna get nothin |
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| Ygrene |
| quote: | Originally posted by Zoso
I demand $30 for reading this thread! :whip: |
Write a letter, Mr. Smart Guy! :mad: |
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| Zewad |
I agree with the masses in the tough catagory...
I agree with Vern in how you should have done the automatic payment so you dont have to think about that stuff.
I agree with Boomer in that if you think you can play hard ball and contact executives then you better know them personally if its going to be more than 2 short paragraphs. Big time people have their own little people to deal with customers.
And +1 for Theresa for remaking this thread.
I didn't care for the thread until she pointed out that it was deleted. :D |
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| Fibonacci |
| quote: | Originally posted by verndogs
He could have opted to automatically charge his credit card when his phone bill was due. It's an option you can do with Cingular/AT&T. That way, you can just conveniently pay it off on your card.
It seems like he posted because he wants us to sympathize with him to make him feel better. He just failed miserably. |
I deleted the post, I can't believe you guys resurrected it! Well I still feel its ridiculous to not have some flexibility with your customers. Its not as though I'm in the habit of not being able to pay my $60 cell phone bill. I was just pretty ticked that the agents were rude and cingulars customer support has nose-dived since returning to at&t.
If I am in the habit of paying my bill on time, I don't think it is absurd to request they not charge me that fee for the sake of one day. I don't like they didn't have a area/department/manager who took formal complaints or customer comments. I pay premium for the luxury of dealing with companies that I feel aren't out to get me.
And I don't like auto-charging me, because it doesn't give me the opportunity to dispute a charge before paying.
And yes, obviously I deleted the thread because after a few minutes of staring at it, I realized how retarded it was. And here I am, staring at it again, only I'm powerless to delete this :( |
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| _Nut_ |
| quote: | Originally posted by Fibonacci
And I don't like auto-charging me, because it doesn't give me the opportunity to dispute a charge before paying.
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Auto pay does not mean that it goes without you seeing it---that is unless you are dumb enough to not look at the charges. My cycle ends on the 19th of each month and the bill is payed (automatically) on the following 7th of the next month. It is not hard to keep track of and follow up on if needed... but then again I do have a government rate/contact for verizon so I never have to go through hoops. |
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| Theresa |
| quote: | Originally posted by Fibonacci
And here I am, staring at it again, only I'm powerless to delete this :( |
An evil part of me wants to laugh at this.
Instead, I will change the topic.
I have had my own problem with a company, and have written my own angry letter:
To whomever it may concern,
First of all, I know the people who read these e-mails are not the ones in control of the operations probably often complained about, and therefore, will likely go without note. I will probably be responded to with a template with my name typed in at the top, that includes a generic apology for my inconvenience and that you are "working diligently to correct the problem". Instead, it would be greatly appreciated if this email were forwarded to someone who actually cares about these types of problems, and has a hand in making sure they are remedied.
From the day that I got my credit card in the mail, I have only been increasingly disappointed with the service I have gotten. A business that charges a higher than average interest rate to its customers should have more than enough funds to ensure that the service offered to their customers is at least operable. Instead, almost every single time I have tried to sign into my online account, I have gotten the same response - "temporarily unavailable". Certainly doesn't seem temporary to me when more than 75% of the time, I cannot log in.
With almost everything being electronically processed these days, people in general have become highly reliant on their online information tools. Similar to what I believe is the majority of the X and Y generations way of life, I have become so dependent on my e-banking, that I have not walked into a bank in almost a year, and no longer bother to even open up the snail mail statements I still get.
Surely, being smart business people that you are, you have kept up with the times and understand the paramount importance to both your customers and your business, that an online service has. With that, I would like to believe that you would be doing all that you can to fix the online issues you have been experiencing. However, on the same note, it is a little hard to fathom that an issue that has been ongoing for months is still giving you (and your customers) headaches. Seems like there are plenty of other credit card companies that can keep up with both the demand and upkeep of their services; what should stop me from transferring to something more reliable?
My business goes to the company that I believe is most convenient, and has the best value for what I am getting. With an almost whopping 19% interest rate, (well over the rate I get from my other credit cards,) and shoddy, inconsistent service at best, I would imagine that you would agree that you are poorly failing in both departments.
What actually angers me about the whole thing though, is that instead of trying to improve and correct the cracks in the existing operations, you decide to expand, and start your own bank! Congratulations on the expansion. Have you allocated all of your resources to this launch, subsequently resulting in your inability to keep what you already have even running? When I was asked by your representative if I was interested in using your banking services, I nearly laughed. Why would I want to transfer my funds to a bank that can't even get its primary business in order?
Aside from the fact that I can't even sign in, if I *were* able to sign in to my account, I would be directed to a very poor interface that is often difficult to interpret, and is not convenient for quick review. Flat out, it looks terrible! I would suggest a serious revisit to the designing boards.
On a lighter note, when I called today to find out why my account wasn't working for the umpteenth time, I was thankfully connected to Debbie C., agent ID 7677. Despite our inability to get the problem corrected, she patiently stayed on the line with me while I tried creating several new accounts (despite the fact that I already have one), and tried multiple new passwords. She was very professional, courteous and pleasant to work with, and her phone demeanor diffused my desire to just yell about the whole thing out of pure frustration. I must say that you are very lucky you have employees such as Debbie who can keep your customers from telling you where to go.
Please make sure that Debbie is made aware of this kudos to her, and that you commend her for her exceptional work. Even though the online service you offer is garbage, your customer service seems to be one of the only redeeming qualities standing at this point.
The response that I get from this e-mail will be highly weighed into the decision of whether or not I wish to terminate my business with you. I will also be expecting that your online service will be in running order within a reasonable time frame. If I find that this becomes a continual problem, I will not hesitate to close my account with you, and will be sure to tell my co-workers and associates to do the same.
Thank you,
Miss Theresa |
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| Theresa |
c0r version:
Your online service is balls. Fix it.
Thank you,
Miss Theresa |
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| Trancealot |
Did you know it was a 30$ fee if it was late?
The situation your in leads to two things.
-If yes so then its your fault
-If not then it is still your fault.
Gameover. |
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| verndogs |
| quote: | Originally posted by _Nut_
Auto pay does not mean that it goes without you seeing it---that is unless you are dumb enough to not look at the charges. My cycle ends on the 19th of each month and the bill is payed (automatically) on the following 7th of the next month. It is not hard to keep track of and follow up on if needed... but then again I do have a government rate/contact for verizon so I never have to go through hoops. |
Bingo. Same deal with Cingular/AT&T |
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