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allen & heath tech support
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View this Thread in Original format
| jupiterone |
blows.
my xone 3d has been raped since mid december, they sent me the wrong firmware to update to, it basically destroyed the thing, none of the filters work, none of the midi sections, and well, the thing doesn't connect to pc/mac at all
i've left them 24 voice mails, including the people that i've been redirected to and NONE of them have returned my calls regarding my warranty/repair. i've even called the company i got my mixer from, they never responded either. i posted a support ticket on their site, marked as urgent, immediately it got closed down as soon as i started to post my problem.
what the ?
oh and the volume faders work the opposite way this time. i go -db to turn the volume up, and +db to turn it down. and the volume basically fades away every minute |
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| miamitranceman |
| Sucks dude. |
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| i got big pants |
maybe you need to call denon since they technically own a&h now. lol. just a joke
im extremely suprised to see that bad customer service for such high quality products...you'd expect they would want to find trouble issues and fix them asap |
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| Rememberence_ |
| I've had similar issues with A&H - their customer support is atrocious. I must have called them a dozen times trying to find out where/how to obtain replacement faders, and they did nothing to help me, never got back to me when I left messages, etc. Eventually I got in touch with one of the guys over at Chemical Records who gladly did the legwork for me, ordered the parts in and shipped them to me in the states. Fuck you A&H. Die slow motherfucker. |
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| boris_the_bear |
| ha, here's your conversion to digital djing :stongue: :rolleyes: |
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| jupiterone |
| oh mahhh gaaddd :roll eyes: |
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| boris_the_bear |
| that's right. say your prayers to the digital god:p |
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| jupiterone |
eh, i don't use my 3D for digital that much anymore. but, it's ed beyond all recognition. if everything BUT the midi section worked, i wouldn't have a problem. but i can't even in' cue, activate filters, or use vol. faders
it's unfortunate A&H gives out this sort of treatment to customers that purchase such expensive gear |
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| boris_the_bear |
| quote: | Originally posted by jupiterone
it's unfortunate A&H gives out this sort of treatment to customers that purchase such expensive gear |
if someone else told me your story, i wouldn't believe him. sorry for you, mate:( |
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| DJ Simo |
I had the same issue with my 3D. I took it to American Music and Sound (Authorized A&H repair center in Thousand Oaks, CA) and they said everything was fried. Apparently it must have been a power surge or something.
Now I own a 4D and use a surge protector.
I'd give them a call and see what they can do for you. The repair for mine was $1500 but they felt bad and did the repair for free. Maybe they'll do the same for you...... Good luck! |
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| Rememberence_ |
| they felt bad for something they weren't responsible for and thus gave you $1500 in services? |
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