code:
     chat id: ---
    Problem: On my recent activity it says there is a $50 charge for a service call. The 
	service call ended up being a problem entirely on Comcast's end. I hope this does not 
	appear on my next bill.
    Comcast > Hello Me, Thank you for contacting Comcast Live Chat Support. My name is 
	    Comcast. Please give me one moment to review your information.
    Me > My Issue: On my recent activity it says there is a $50 charge for a service call. 
	    The service call ended up being a problem entirely on Comcast's end. I hope this does not appear 
    on my next bill.
        Comcast > You have reached Comcast Billing Department. You may call me Leigh. It is my 
	    pleasure to have you on chat.
    Me > Hello.
    Comcast > I'd be happy to get this resolved for you. Thank you for authenticating the 
	    account. Please give me 2-3 minutes to check the account. Will that be fine?
    Me > Yes.
    Comcast > Thank you! While we check your account, I would like to share you this 
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	    Internet subscription. Why not check out http://www.comcast.net/security for more 
	    information.
    Comcast > Thank you for patiently waiting.
    Me > Hello?
    Comcast > ----, I can see here that you have the service for a over a year already. We 
	    can waive the fee if the technician was not able to successfully install the service. For 
	    existing accounts like you this can be waived if the account is under the Service 
	    Protection Plan that has a monthly charge of $3.99.
    Me > ... It wasn't an installation call. The output signal was too high for my entire 
	    apartment building and they had to send a crew up the pole to fix it so that everyone in 
	    the apartment's internet would stop dropping randomly.
    Comcast > I perfectly understand that this would affect your budget, ----. We value 
	    your business and instead of $50 I will give you a discounted charge of $30 only. $20 
	    credit will be applied. Will that be fine?
    Me > NO! What the hell? Comcast's lines to my apartment were broken. The only recourse 
	    was for them to come out and physically fix it. So are you suggesting to avoid a fee I 
	    should not have called and lived with internet that would continously disconnect?
    Comcast > I am sorry. May I know if the whole apartment is affected of the connection 
	    issues.
    Me > As far as I know yes, the building has a business account through the owner and 
	    provides wifi for the tenants, and it would drop. My personal account for my apartment 
	    would also drop. I made a service call, the technician came out and said the lines into 
	    the building from the street were bad and he'd send a crew out to have it fixed. None of 
	    this was my fault, or possibly my fault, it was solely Comcast's responsbility to have it 
	    fixed.
    Comcast > Thank you for the information. I will relay this to my supervisor and 
	    request for the full amount of credit.
    Comcast > Please stay connected.
    Me > This honestly feels really shady, I am entirely dissatisfied with how Comcast 
	     has handled this situation. I have been double billed by you, had missed automatic 
	     payments that resulted in late fees and the voiding of my deposit, poor connection 
	     performance, and other issues. This is just another notch in the "why comcast sucks".
    Comcast > Good news! $50 credit applied.
    Me > The fact that I even had to have this conversation is really sad, it has been a 
	    waste of my time for something that should have been handled on your end.
    Me > If I had automatic billing turned on I wouldn't have even noticed till it was 
	    too late.
    Comcast > I understand the inconvenience this has caused you and with that I am 
	    trying my best to resolve your concern, ----.
    Comcast > I hope I was able to help you today.
    Me > You did, but I shouldn't even had to have this conversation. Comcast is a 
	    shady, scamming company.
    Comcast > $50 credit is already showing on the account. This will reflect online 
	    withn 24-48 hours.
    Me > If I had a choice to switch to something else I would in a heartbeat.
    Comcast > I am sorry that you felt that way, ----.
    Me > I know it's not your problem, but pass that up the chain. I can't NOT 
	    recommend Comcast enough. Have a good day.
    Comcast > Noted, ----.