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Ntl (pg. 2)
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| Spad |
Dude, go with Worldonline. Surely you can spare £12.99 from your two jobs every month for 24/7 access? No 2hr disconencts, great connection. Sure, apparently their customer service sucks, but then I've never had anything to complain about :p
Oh, and I work in customer service. Insult the company all you like but when it gets personal you go right to the back of the queue :p I suggest phoning up and when you speak to somebody say that you know it's not their fault and you're more than happy with the way they've spoken to you, but you would rather speak to their supervisor as you feel it's something they should deal with personally.
If there are seperate customer service and support teams the supervisor will probably try and put you through to support after a few apologies. Don't let them just yet. Instead take their name, and the name of their superior and then the name of the senior person on the technical support team. You should ask to be put through to them, if thats not possible then you should at this point go through to technical support and ask for this person, giving the name of the customer service supervisor who reffered you.
But above all be polite. It's really hard, but you want the guy to go out of his (or her) way to help, not just do as much as they are required. Make them want to help you. At the end of the day they're just doing their job, and as soon as they hang up on you, they'll be taking a call from somebody else. So make them want to stick with you rather than risk somebody more irate on the next call :). |
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| Coup |
i have ntl and they are piss poor! there digital tv is a pure joke! the "interactive" service has been down for aleast 4 months, on the guide all the times are never there, the henchman support line is a joke, u get absoltly nowhere! ntl have billed us the wrong amounts, they even have 2 totally different ppl living at my house, us and the guy that moved out!!! nos who they thinks living here!! i could go on all day, but me foods ready :P
Coup :) |
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| Dj Martijn |
| tave we no bout ur h8ted 4 ntl go cry 2 ur fat stepdad |
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| ak303 |
I got ntl and it works just fine. connects first time and everything... i do get problems sometimes like you described but they are caused by my computer.
I know how infuriating it is to have piss poor net service, i've been in that position for several months with some pay services, but it isn't just their fault. I mean sure they should try and make their service work for everyone, but with the infinite hardware and software combinations computers can have there's always gonna be some one who's unlucky enough to have a combination of software and hardware that's screws stuff up. (Proof of that is we have one line for internet that either my PC or my Mum's PC connects to, cept my PC can connect, and my mums gets all sorts of problems most of the time, despite it being exactly the same line, same number same connection settings, everything. It's the hard ware and or software that's on it.) I also had a totaly fu**ed connection for a month or two with ntl, the problem turned out (my own discovery, after their pisspoor replies and suggestions of what to do) to be that my graphics tablet and modem can't be both used at the same time, the drivers from the graphics tablet screwed around with my modem drivers, which meant it seemed to connect but did sod all cept appear to have connected.
I can sympathise with you, but ntl aren't necessarily totaly at fault. Besides we should really be complaining about BT hogging all the copper in the country, and preventing good widespread broad band access. I'd have it now if it wasn't for BT. But no, it's 40 512kbit connections for them, one for ntl... and oftel won't do about it. not very fair but that's life isn't it?
-ak |
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| Cru5ad3r |
I think what most non-uk ppl are missing here is the state of affairs of telecom companies here. There is only really 2 companies, BT and NTL. There aint no T1s or fast lines available. Fastest residential connection is 600k download and 128k upload (ntl, blueyonder/telewest) or BT's very hard to get DSL (512k down/256k up). Both of which are quite expensive (compared to other countries), ntl being £20 a month and bt being £40 (£50?) a month. As such there are still a lot of ppl out there using 56k modems.
Crusader |
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| Yevat |
| quote: | Originally posted by Dj Martijn
tave we no bout ur h8ted 4 ntl go cry 2 ur fat stepdad |
how about u go ram ureself! |
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| bluE_Neon |
| quote: | Originally posted by Yevat
how about u go ram ureself! |
LOL Yevat!! Dj Martijni don't start stupid comments like dat coz den ull get Yevat started with his M A S T A skillz of bithching and peeps of TA don't want dat ;) hehehehehe Yevat |
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| Coup |
| quote: | Originally posted by Cru5ad3r
Both of which are quite expensive (compared to other countries), ntl being £20 a month and bt being £40 (£50?) a month. As such there are still a lot of ppl out there using 56k modems.
Crusader |
ntl cable (73 down and 128 up) is £20 a month IF u have a cable modem, which u dont u rent them, so then its £24.99 a month, coz i was seriously concidering getting it but pulled out due to the fact that EVERYTHING ntl has done to us, or for us has totally screwed up! BT is 34.99 a month for dsl i THINK, could be cable! bottom line we're screwed both ways!
Coup :( |
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| Viceroy |
Dude, I know how annoying it can be not to be able to get connected, but you need to calm down, after all, it is only an internet connection we are talking about here. If you spend 5 straight hours infront of your computer trying to connect there may be more of a problem other than just the bad connection.
Steve |
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| Cru5ad3r |
| quote: | | ntl cable (73 down and 128 up) is £20 a month IF u have a cable modem, which u dont u rent them, so then its £24.99 a month, coz i was seriously concidering getting it but pulled out due to the fact that EVERYTHING ntl has done to us, or for us has totally screwed up! BT is 34.99 a month for dsl i THINK, could be cable! bottom line we're screwed both ways! |
Hmm, u seem a bit confused here:
1. Ntl's cable service is actually 72kb/s (600k) download and 16kb/s (128k) upload
2. U can buy a cable modem, as I bought mine, so its £20 a month, not £25
3. I think BT is £40, maybe wrong, but I know for sure that BT definately dont do cable, only adsl
Crusader |
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| tu_face |
to be honest i dont know why u all bitch about NTL so much, im on NTL and ive never had half the problems u have had yevat. granted im always moaning at how slow my connection is, but it is 40+k connection. its just my modem thats e! ever thought that as a possibility? instead of bitchin to NTL about all this u need to give ur comp the once over, get a freeserve CD and check it connects normally with that (costing u a whole 4p).. maybe theres somethin dodgy about the way ur modem is set up, i know how much of a bitch modems can be sometimes :)
peace |
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| Yevat |
| quote: | Originally posted by tu_face
to be honest i dont know why u all bitch about NTL so much, im on NTL and ive never had half the problems u have had yevat. granted im always moaning at how slow my connection is, but it is 40+k connection. its just my modem thats e! ever thought that as a possibility? instead of bitchin to NTL about all this u need to give ur comp the once over, get a freeserve CD and check it connects normally with that (costing u a whole 4p).. maybe theres somethin dodgy about the way ur modem is set up, i know how much of a bitch modems can be sometimes :)
peace |
it 500% is not my modem or anything on my computer. the isp i had right before this is FINE... it was a great connection, connected EVERYTIME and and never diconnected when it wasnt supposed to! but it got too expensive so we had to switch to this -up of a company. ANd we play games over direct modem connection, so if it was my modem, how would we do that?.... Different parts of the company have different ntl servers... obviously i am in the hole of holes..... i see no reason for their 'service' to vary in different areas....AND when customers DO complain about the awful service, they never do ANYTHUING about it.... they just leave it go!! so that explains why i will turn them into Watchdog.... and dont think i wont. And as for your connection, that also explains that the different areas of the country vary from the service quality. because coup has a constant of 28k and u have 40 apparently....i dont know what i have because it always says 57 on mine for some STUPID reason, and i can never get the real speed.... my verage download speed is 1kbs.... do u understand now? infact it just now disconnected!!!!! |
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