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I hate being on HOLD!!! (pg. 3)
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| DigiNut |
| quote: | Originally posted by Pettiscool
reason? |
Reason being that most people could get more reliable information on current events by reading their pubes in the morning. |
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| StereoPrincess |
| quote: | Originally posted by DigiNut
Reason being that most people could get more reliable information on current events by reading their pubes in the morning. |
or the internet...
...which ever comes first. |
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| dEsidEL |
| quote: | Originally posted by dallastar
I was on lhold too today for 25 minutes with CANADA TRUST - to bad Emery wasn't workin'!! hee hee *~*
:D
but yeah - this is BUll with the amount of time we have to hold on a "customer" service line - to me it is NOT customer service at ALL!!!!:whip: |
our webservers were down for a good hour today that's why u had to hold for 25 mins .. which isn't true since the queue times only hit a max of 7 mins per call ..
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| dallastar |
| quote: | Originally posted by dEsidEL
our webservers were down for a good hour today that's why u had to hold for 25 mins .. which isn't true since the queue times only hit a max of 7 mins per call ..
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i had to go through anouther source webbroker - sorry - I was wrong - and I WAS on hold for 25 minutes! hahahaah
but that's alll good - xXx |
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| DigiNut |
My favourite is when I call up Rogers because my modem is offline and their recorded message is "For technical problems, you can visit us at www.rogershelp.com". GREAT ING IDEA EINSTEIN!
Companies like this really should have a system in place where people who aren't computer-illiterate can bypass all the lowest-common-denominator nonsense and speak directly to a technician. |
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| Jem_hadar |
| quote: | Originally posted by smuncky
was it rogers that u callled lol |
Or coulda been the ing CCRA (ops! im sorry, they're now just the "CRA"...) :wtf:
or try calling the GST ppl, they're prostars are giving you the run around on teh n phone! |
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| Funkyfun |
| quote: | Originally posted by DigiNut
My favourite is when I call up Rogers because my modem is offline and their recorded message is "For technical problems, you can visit us at www.rogershelp.com". GREAT ING IDEA EINSTEIN!
Companies like this really should have a system in place where people who aren't computer-illiterate can bypass all the lowest-common-denominator nonsense and speak directly to a technician. |
Or maybe if there is an outage in an area....put it on the IVR atleast .... |
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| Endlesswave |
| quote: | Originally posted by dallastar
i had to go through anouther source webbroker - sorry - I was wrong - and I WAS on hold for 25 minutes! hahahaah
but that's alll good - xXx |
Ah if it was webbroker that's another area entirely...so with us I've never put someone on hold for 25 min...mebbe 10...:toothless |
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| amb_ |
| quote: | Originally posted by StereoPrincess
Man, will this day never end!!
I took a shower just now and I missed the puralator guy!!
And now to pick up my package I have to go to KIPLING AVE. Like WTF?
Like what the hell, I live downtown and the package centre is on KIPLING, who is in charge? I called them and I asked if it was possible for the delivery dood to come by one more time since he was just here 2 minutes ago and they said no. |
That's nuts! I very frequently request redels with Purolater, everything from Puroletter document envelopes to larger packages... I sometimes miss the bell because I'm on the phone or concentrating on work and the people I've dealt with at the company have been more than accomodating. Odd that you'd get that answer from them... |
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| StereoPrincess |
| quote: | Originally posted by amb_
That's nuts! I very frequently request redels with Purolater, everything from Puroletter document envelopes to larger packages... I sometimes miss the bell because I'm on the phone or concentrating on work and the people I've dealt with at the company have been more than accomodating. Odd that you'd get that answer from them... |
ha, but i guess it is different if you have ongoing business with them. this was at home so what the hell do they care.
but it does make a difference because now i will never use puralator for stuff i have to ship. they potentially lost a lot of business.
it's important to be nice to all customers. |
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| amb_ |
| quote: | Originally posted by StereoPrincess
ha, but i guess it is different if you have ongoing business with them. this was at home so what the hell do they care.
but it does make a difference because now i will never use puralator for stuff i have to ship. they potentially lost a lot of business.
it's important to be nice to all customers. |
I don't know... This is all to my home (where I've been working out of for the past 3+ years), with different addresses and stuff. Maybe they keep track, I dunno.
Still, it sucks that you got treated this way. I do know (from experience) that UPS and Fedex tend to suck more. Canpar is pretty good, however... |
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| TrueToTheCrew |
| quote: | Originally posted by rabbitjoker
Let me get this straight...
You waited on the phone for 30 minutes - to tell them that you don't want a free paper???? |
Man those free papers get annoying. If i stay a few nights out of town and come back, theres no room for my mail so it all gets discarded and .
Besides, the online version is good enough. |
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