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Tips for telephone interviews?
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| Trancedewd |
Im trying to get a full-time summer job just now and i've been applying mainly for call centre ones. I had my first ever telephone interview a couple of days ago and was unsuccesful - i think its probably cos i hesitated quite a bit when the dude asked me a question about a situation i'd never been in before, so i had to quickly make something up.
I've got another one in a couple of days so can anyone who has a lot of experience with this give me a few pointers? Common questions (for a call centre job) would be useful too.
Cheers |
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| Coup |
| i think the bigger question here is, why on earth would u want to work in a call centre? |
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| DRM |
| try and use a presentable tone for ur voice, any1 mumbling will be rejected. If you have a strong accent then try and tone that down as much as possible. I think these are major points for call centre jobs. As for the questions i would say they wouldnt be too different from a normal job interview. |
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| Cru54d3r |
| quote: | Originally posted by Coup
i think the bigger question here is, why on earth would u want to work in a call centre? |
good pay easy job sometimes? take for example working with a betting agent like william hill .. job cant be that hard taking bets and putting them on the computer .. beats data entry anyhow ..
| quote: | Originally posted by Trancedewd
I've got another one in a couple of days so can anyone who has a lot of experience with this give me a few pointers? Common questions (for a call centre job) would be useful too. |
hmm common questions .. id guess at them asking you to tell them about how you dealt with certain situations in the past perhaps whilst on a call .. say how you dealt with an angry customer? otherwise im not sure .. try google |
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| Trancedewd |
| quote: | Originally posted by Coup
i think the bigger question here is, why on earth would u want to work in a call centre? |
Well there's nothing else i really wanna do and i dont mind sitting about answering calls all day - easy job. Also, the wages are a hell of a lot better than most other jobs - Just now im earning £5.00 an hour at safeway and most of the call centre jobs i apploed for start at about £6.50+
DRM, yeh im gonna try and be enthusiastic next time. For my last interview the guy didnt tell me exactly what time he was gonna call me and i was in bed when he did lol, so that probably didnt help. |
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| Spin Doctor |
| quote: | Originally posted by Coup
i think the bigger question here is, why on earth would u want to work in a call centre? |
To annoy everyone in the western civilisation to death trying to sell double glazing while you're trying to eat dinner and watch the news of course! :D |
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| DRM |
| quote: | Originally posted by Coup
i think the bigger question here is, why on earth would u want to work in a call centre? |
btw not all call centre jobs are annoying twats who phone random people trying to sell ;) |
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| Luke Terry |
| quote: | Originally posted by Trancedewd
For my last interview the guy didnt tell me exactly what time he was gonna call me and i was in bed when he did lol, so that probably didnt help. |
lol, well done to actually making a go of the interview, i would have probably told him to bugger off and gone back to sleep
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| nzo |
| Why not produce some cue cards ? |
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| Coup |
| james left his phone on ready the other day. and our teams phones are all networked, so if u press **3, u can intercept anyone elses call. and i was busy, and no1 else was on our section, just me, and it rang, and rang, and rang, and ing rang. for well over 2 mins. i didnt wana take it, so i did **3, picked the handset up, and slammed it back down again! lol. |
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| CraSHer[UK] |
| quote: | Originally posted by Cru54d3r
job cant be that hard taking bets and putting them on the computer .. beats data entry anyhow ..
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and thats not data entry? |
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| Spad |
| quote: | Originally posted by CraSHer[UK]
and thats not data entry? |
haha I was thinking that.
I'd say you're right about the silence. Just talk without thinking about it, it's what I do :D
edit: something a bit more constructive; remember you're not face to face so you have to bring out as much of your personality as possible in your voice. Exaggerating tones works well on the phone. I wouldn't worry about toning down regional accents unless they're particularly strong (Northern accents are actually a bonus as they're percieved as friendlier). |
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