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So I had a problem with Windows Live Messenger...and MSFT Actually helped!
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| starsearcher |
| Unbelievable...I filed a problem report requesting support and someone from MSFT actually e-mailed me back on how to solve the problem...I'm blown away :p |
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| Jer. |
I've been having a metric -tonne's worth of issues when trying to migrate my contacts to my new MSN.. I'm glad you got some help, because for the first time EVER I reached out to MS for some assistance and they did absolutely dick all.
~J. |
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| EvilTree |
| quote: | Originally posted by starsearcher
Unbelievable...I filed a problem report requesting support and someone from MSFT actually e-mailed me back on how to solve the problem...I'm blown away :p |
So, did you pretend to be a hot chick in need of an assistance? :D |
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| patpicos |
did they really answered to you or fed u with a pre-made form ?
one time, someone kept trying to login to my msn account and locking it out....and M$ was in USELESS!!
when my asus mobo blew....their support was also . feeding me with pre-made forms. not answering any of my questions directly.. |
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| *~LiSa-LoO~* |
What's the link or email address you used Johnny?
While back when I had problems I found a link and you would fill out a form and someone would email you back. It was a personal email too that addressed the specific problem you had.
I can't find the link anymore though....so if you could provide it I'm gonna bookmark it. |
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| Ry Diggs |
| this surely can't be true |
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| Engine9 |
| outsourcing tech support to india, what a great idea |
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| neuromancer |
| quote: | Originally posted by starsearcher
Unbelievable...I filed a problem report requesting support and someone from MSFT actually e-mailed me back on how to solve the problem...I'm blown away :p |
haha yea i hear some humans still work there :haha: |
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| starsearcher |
| quote: | Originally posted by *~LiSa-LoO~*
What's the link or email address you used Johnny?
While back when I had problems I found a link and you would fill out a form and someone would email you back. It was a personal email too that addressed the specific problem you had.
I can't find the link anymore though....so if you could provide it I'm gonna bookmark it. |
Here's the link I've used :)
http://support.live.com/eform.aspx
You can get support here for a variety of Windows Live issues...
Here's a part of the e-mail I've received...
| quote: | Hi John,
Thank you for contacting Windows Live Messenger Technical Support. My name is Gary, and I'll be glad to assist you again with your concern.
Based on the information that I received, I understand that you are having a problem signing in to Windows Live Messenger and you are automatically signed out of MSN Messenger. You also mentioned that your not actually signed in but it just keep saying “signing in”.
We apologize if this ongoing issue has prevented you from keeping in touch with your family and friends.. Rest assured that I will do my best to address this concern.
John, the issue may probably be caused by incorrect entries on your Registry System. In order to resolve your concern, we need to delete a certain registry key on your computer. Please follow the steps I’ve provided below:
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s a workaround, you could use Web Messenger by going to http://webmessenger.msn.com so that you can continue keeping in touch with friends and family as we try to find the resolution to your concern.
We appreciate your patience regarding this matter.
John,I hope that the information I have given you would be useful in resolving your concern.. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit https://account.live.com/helpcentral.aspx?mkt=en-us
Thank you for contacting Windows Live Messenger Technical Support. Have a great day.
Sincerely,
Gary
Windows Live Messenger Technical Support |
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| locodawg |
| quote: | Originally posted by Engine9
outsourcing tech support to india, what a great idea |
hey hey now ... not like it really makes a difference where the support is, it all comes down to if they even bother to train employees, or just tell them to read a bunch of of a screen.
One of my buddies works at IBM tech support based here in toronto and even he tells me some of the people that he works with are pretty damn stupid. |
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| Ashley |
| quote: | Originally posted by devnull
did they really answered to you or fed u with a pre-made form ?
one time, someone kept trying to login to my msn account and locking it out....and M$ was in USELESS!!
when my asus mobo blew....their support was also . feeding me with pre-made forms. not answering any of my questions directly.. |
I had this happen to me too, and Microsoft was really helpful. I had to use my Yahoo account to e-mail them and they just asked me some personal questions, and I answered them correctly, so they reset my password so I could access my.net passport and MSN. This all happened in the same day. I was super impressed with their support. |
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| *~LiSa-LoO~* |
| quote: | Originally posted by starsearcher
Here's the link I've used :)
http://support.live.com/eform.aspx
You can get support here for a variety of Windows Live issues...
Here's a part of the e-mail I've received... |
Thanks John.
That's the exact same type of form I used to use...except it was for MSN Messenger. I got a similar email back that was directed specifically to my problem. |
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