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Stranded at Heathrow (pg. 3)
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| smakmagik |
So now, after a 12 hour halt, I get to the customer service deck at 5 am, show them my ticket, explain the situation. In the time before this, I called the airline call centre in India, the airline call centre in London and my travel operator, ALL three of whom assured me that my ticket was fine last night, and a case of 'no-show' has been registered in my name.
I was at the airport 4 hours before take-off, and now they tell me I didn't show up! I explained to the customer service desk that I was told my travel operator screwed up and cancelled my ticket. His face said it all. He went inside the office briefly and came back saying you ve been booked on a flight at 11 45 am, and we wont charge you for anything.
I'm positive it is the airline's fault now and they re trying to cover it up by not charging me and pushing me on to an already empty flight. What can I do in such a case? They made me wait for 18 hours doing nothing, all because of their ineptitude and on top of that told me it was my travel operator's fault.
Pissed. |
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| Trance Nutter |
ask for an upgrade.
"You've screwed me around, i think its worth the hassle you've put me through" |
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| nchs09 |
| just ing chill..... get some coffee and sleep you . it happens to millions of poeple. you can handle it. |
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| Trance Nutter |
| quote: | Originally posted by nchs09
just ing chill..... get some coffee and sleep you . it happens to millions of poeple. you can handle it. |
may as well ask for an upgrade, whats the worst that can happen? they say no. |
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| nchs09 |
| quote: | Originally posted by Trance Nutter
may as well ask for an upgrade, whats the worst that can happen? they say no. |
i guess... when someone screws up im not one to ask for free though. because i know im putting the person who had nothing to do with it in a situation. |
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| smakmagik |
| quote: | Originally posted by nchs09
i guess... when someone screws up im not one to ask for free though. because i know im putting the person who had nothing to do with it in a situation. |
Same reason I don't want to, but the chap last night was a twat.
And I'm just posting on TA since I have nothing better to do,I'm not running around whining at the airport. It's you who need to chill. |
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| nchs09 |
| quote: | Originally posted by smakmagik
Same reason I don't want to, but the chap last night was a twat.
And I'm just posting on TA since I have nothing better to do,I'm not running around whining at the airport. It's you who need to chill. |
no YOU ING CHILL... DONT TELL ME TO CHILL |
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| nchs09 |
| btw i juuuuuuuuuuuuuuuust kiiiiiding |
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| smakmagik |
| quote: | Originally posted by nchs09
btw i juuuuuuuuuuuuuuuust kiiiiiding |
I WANT AN UPGRADE.
I'M GOING TO DIE
HE'LL SHOOT ME
CHEATING |
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| Dervish |
Just tell em you'll bomb the plane if they put you in economy. And I guarantee you will not be traveling economy on that flight! No sir!
You'll get to stay at the queens place too. |
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| Theresa |
Ok, well go back and get the right story. Find out what happened.
Did you have a flight last night? Why did they tell you you didn't? Etc. etc. Clear it all up.
Once you find out who owns the blame, then you can go ape on someone.
Dude... you just slept in a ing airport all night. I hate when companies pull bull like this. If you buy something, and paid for it, you should get what you ing bought. Not some dicking around and a nights sleep in an airport chair.
They make millions of dollars and are sleeping in their down filled beds nice and cozy. This should piss you off. You were ed and should get some compensation for it. Time = money!!
Once you find out who ed up, lose it on them.
Demand something... whatever you might really want, and if they don't give it to you, ask to speak to a supervisor.
Now the way to go about this properly is to
a. do not swear or start screaming (nobody is going to do all for you if you start being a complete twat)
b. sound angry and persistent, but try to make it sound like you aren't directly attacking the person you are speaking with, in fact, try to be very nice to the person you're speaking with... get buddy buddy with them so they will fight for your side (it can happen... trust me)
c. play the sympathy card
d. if you're still getting dicked around, ask questions they can't back out of - for example "if this happened to you, would you be happy that you slept in an airport all night long?" etc.
e. if all else fails, this is when you truly go ape. Start making a scene. It's hard to do, but if you can pull it off, they will do anything to shut you up. Call the race card if you have to.
Bottom line is this. You paid good money for a service. They failed to give you that service. Now I don't know where along the line people started excusing airlines from the same simple expectations of any other kind of business, but no matter what company it is, a company should provide you with the service you paid them for, and if they don't, they should make it up to you in some way.
If you went to a restaurant, and your ordered steak, and instead got chicken, but the bill still was for the steak, would you not say something? Why should you pay for a more expensive steak when you got a piece of chicken?
Same premise.
Damn corporations... pisses me off. |
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| tibberino |
| good on dem. should o kept de langer ya uselesss ****! |
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